Nelia Flores
Miami,FL
Summary
Dynamic sales management professional with a proven track record at a leading travel agency. Expert in customer satisfaction measurement and conflict resolution, driving significant improvements in client retention. Adept at leveraging product knowledge and critical thinking to enhance customer relations and streamline order processing, ensuring exceptional service delivery.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
28
28
years of professional experience
Work History
Sales Agent
Asistur
09.1993 - 12.2021
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of type products or services to promote sales.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Sales Management
Travel Agency
09.1993 - 12.2001
Education
High School Diploma -
Camilo Cienfuegos
Cuba,HavanaSkills
- Sales management
- Customer satisfaction measurement
- Product knowledge
- Order processing
- Documentation
- Administrative support
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Conflict resolution
- Complaint resolution
Languages
English
Limited Working
Timeline
Sales Agent
Asistur
09.1993 - 12.2021
Sales Management
Travel Agency
09.1993 - 12.2001
High School Diploma -
Camilo Cienfuegos
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