Nelia Williams
Houston,TX
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated at Silver Eagle Distributors with strong work ethic and problem-solving skills. Skilled in safe driving practices and customer service, achieving high levels of efficiency and compliance. Excelled in teamwork and collaboration, significantly improving store performance and client engagement.
Overview
6
6
years of professional experience
Work History
Truck Driver
Silver Eagle Distributors
07.2022 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Secured vehicle to tow truck and checked all attachments for safe operation.
Assistant Store Manager
Family Dollar
03.2022 - 07.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Driver Helper
Glazer Beer And Beverage
01.2020 - 03.2022
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Prevented damage to packages and products by correctly securing loads.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
- Lifted and carried packages weighing up to 180 pounds.
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
- Used hand trucks and dollies to safely transport heavy and cumbersome packages.
- Managed detailed records of packages and deliveries according to established protocols.
- Achieved punctual deliveries through diligent route planning while accounting for traffic patterns or road closures.
Customer Service/ General Employee
Target
11.2018 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
Education
Certification For Massage Therapy - Massage Therapy
Avalon School of Massage
811 N Loop W, Houston, TX 7700805.2024
No Degree - Criminology
The University of Texas of The Permian Basin
Odessa, TX05.2023
Skills
- Strong Work Ethic
- Self-motivation and discipline
- Class A Commercial Driver's License
- Lift up to 180 pounds
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Computer Skills
- Organizational Skills
- Swedish Massage
- Professionalism and Ethics
- Stress Relief Massage
- Body Treatments
- Anatomy knowledge
- Hot Stone Massage
- Sports Massage
- Reflexology Techniques
- Hydrotherapy Techniques
- Body Mechanics
- Aromatherapy knowledge
- Physical Strength
- Cupping Therapy
- Customer experience
- Store Organization
- Stock management
- POS Systems
Timeline
Truck Driver
Silver Eagle Distributors
07.2022 - Current
Assistant Store Manager
Family Dollar
03.2022 - 07.2022
Driver Helper
Glazer Beer And Beverage
01.2020 - 03.2022
Customer Service/ General Employee
Target
11.2018 - 12.2020
Certification For Massage Therapy - Massage Therapy
Avalon School of Massage
No Degree - Criminology
The University of Texas of The Permian Basin