NELIANA RIVERA
SPRINGFIELD,MA
Overview
4
4
years of professional experience
Work History
Reservationist
MV Transportation
02.2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues, fostering a welcoming environment for all clients.
- Coordinated reservations efficiently, leading to reduced wait times and enhanced customer satisfaction.
- Maintained accurate booking records, ensuring compliance with company standards and facilitating smooth operational flow.
- Monitored reservation trends to identify peak times, optimizing staffing levels and improving service efficiency.
Residential Counselor
Gandanza Center
04.2023 - 07.2023
- Implemented individualized care plans, resulting in noticeable improvements in residents’ emotional and social skills.
- Coordinated with multidisciplinary teams to address resident needs, ensuring holistic care and effective resource utilization.
- Monitored resident progress through regular assessments, facilitating timely adjustments to care strategies for optimal outcomes.
- Facilitated group activities that promoted social interaction, strengthening community bonds and improving residents’ engagement.
- Fostered a nurturing environment by actively listening to residents, enhancing their trust and emotional well-being.
- Designed and implemented tailored care plans, leading to significant improvements in residents’ emotional and social skills.
Behavior Technician
Autism Learning Partners
09.2022 - 01.2023
- Fostered a nurturing environment for children with autism, enhancing their social skills and promoting meaningful interactions.
- Implemented individualized behavior intervention plans, leading to noticeable improvements in clients’ daily living skills.
- Coordinated with multidisciplinary teams to adapt strategies, ensuring consistent support and progress tracking for each child.
- Monitored behavioral data and analyzed trends, facilitating timely adjustments to interventions for optimal outcomes.
- Engaged children through creative activities, fostering a positive learning atmosphere and encouraging their development.
- Cultivated strong relationships with children, enhancing emotional well-being and fostering a safe, trusting environment for growth.
Hostess/Cashier
Wahlburgers
05.2021 - 09.2021
- Take-to-go ordersFacilitated a welcoming atmosphere by greeting guests promptly, enhancing overall customer satisfaction and fostering a positive dining experience.
- Managed the waiting list efficiently, optimizing table turnover and contributing to noticeable gains in seating capacity during peak hours.
- Coordinated with servers to ensure accurate knowledge of table availability, improving guest flow and reducing wait times.
- Executed phone order management and to-go requests meticulously, ensuring order accuracy and timely service delivery to customers.
- Engaged with guests to create a memorable dining experience, fostering repeat visits and strengthening customer loyalty.
- Welcomed guests with a warm demeanor, cultivating an inviting atmosphere that significantly enhanced customer satisfaction.
Education
No Degree - Psychology
Southern New Hampshire University
2500 N River Rd Manchester, NH 03106Associate of Arts - Liberal Arts
Springfield Technical Community College
1 Armory St Springfield, MA 0110506.2021
High School Diploma -
Roger L Putnam Vocational Technical Academy
1300 State St Springfield MA 0110906.2017
Skills
- Patience and tolerance
- Professionalism and courtesy
- Reservation software
- Accuracy and precision
- Customer Service
- Communication
- POS
- Time Management
- Microsoft Office
- Child care
References
- Sasha Viands, Former Mentor, 413-455-5757
- Brittany Kemp, Former Manager 413-291-1235
Timeline
Reservationist
MV Transportation
02.2025 - Current
Residential Counselor
Gandanza Center
04.2023 - 07.2023
Behavior Technician
Autism Learning Partners
09.2022 - 01.2023
Hostess/Cashier
Wahlburgers
05.2021 - 09.2021
No Degree - Psychology
Southern New Hampshire University
Associate of Arts - Liberal Arts
Springfield Technical Community College
High School Diploma -
Roger L Putnam Vocational Technical Academy
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