Nelida Arrazola

Office Administrative Assistant

Luna Roofing

10.2021 - 08.2025

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Provided clerical support to company employees by copying, faxing, and filing documents.
Responded to inquiries from callers seeking information.
Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Use Quickbooks to create estimates, generate invoices, and record costumer payments.
Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
Assisted coworkers and staff members with special tasks on daily basis.
Managed phone and email correspondence and handled incoming and outgoing mail.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Prepared material orders to complete projects on time and within budget.
Gathered cost and material data for accurate and up-to-date information on material and labor costs.
Developed strong relationships with suppliers, negotiating favorable prices and terms to lower material costs.
Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
Explain Roofing options, processes and maintenance to help costumer make informed decisions.
Prepared daily work schedules for roofing crews to organize tasks and locations.