Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nelida Madrigal

Los Angeles,CA

Summary

Dedicated and detail-oriented Medical Assistant with over 15 years of administrative experience in fast-paced healthcare settings. Seeking to leverage extensive knowledge of medical office operations, patient scheduling, insurance processing, and EHR systems in an administrative support role. Committed to delivering exceptional patient care through efficient office management, strong communication skills, and a compassionate approach.

Overview

16
16
years of professional experience

Work History

UR Department Manager

Atlantis Health Management
06.2022 - 07.2025
  • Reviewing medical reports, ensuring medical necessities, communication and collaborations, request patient treatment authorizations
  • Managed senior-level personnel working in marketing and sales capacities.
  • Developed detailed plans based on broad guidance and direction.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Medical Ophthalmic Technician

St. Lucia Eye Center
07.2017 - 03.2020
  • Taking patient medical history, coordinating patient scheduling, performing vision, fit and adapt lenses and frames according to written optical prescriptions
  • Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.
  • Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.

Medical Assistant

Boris Cosmetic Surgical Center
05.2016 - 05.2017
  • Clinical duties, patient preparation, vein puncture, surgery preparation, receptionist, telemarketing, surgery scheduling
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.

Medical Assistant

Image Management Consultant
02.2009 - 01.2016
  • Receptionist, clinical duties, surgery scheduling, patient preparation, vein puncture, customer service

Education

High School Diploma -

Century City High School
Century City, CA
05.2004

MA Certification - Medical Assistant

United Education Institute
Huntington Park, CA
01.2009

Skills

  • Experienced MA
  • Bilingual
  • Hard Working
  • Punctual
  • Fast Learner
  • Project management
  • Customer service
  • Database management
  • Customer engagement
  • Operations management
  • Team leadership
  • Problem-solving
  • Training and development
  • Verbal and written communication
  • Adaptability and flexibility

Languages

English
Full Professional
Spanish
Full Professional

Timeline

UR Department Manager

Atlantis Health Management
06.2022 - 07.2025

Medical Ophthalmic Technician

St. Lucia Eye Center
07.2017 - 03.2020

Medical Assistant

Boris Cosmetic Surgical Center
05.2016 - 05.2017

Medical Assistant

Image Management Consultant
02.2009 - 01.2016

High School Diploma -

Century City High School

MA Certification - Medical Assistant

United Education Institute

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