NELIDA MORENO
New Braunfels,TX
Summary
Highly organized and detail-oriented administrative professional with experience as an office assistant and front-line receptionist. Proven expertise in managing daily office operations, including prioritized scheduling, streamlined communication, and record keeping, while providing exceptional customer service and maintaining a well-stocked and functional workspace.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bilingual Call Center Representative
CVS Pharmacy
11.2024 - Current
- Managed inbound customer inquiries in Spanish and English, ensuring effective communication and resolution.
- Assisted customers with processing OTC orders, providing accurate information on medication usage and side effects.
- Utilized CRM software to document interactions, track issues, and follow up on customer requests efficiently.
- Resolved complex customer concerns by collaborating with pharmacy staff, enhancing overall service delivery.
- Provide balance and benefit-related information pertaining to Benefit.
Administrative Support
Zeider’s Enterprises
07.2023 - 07.2024
- Greet and screen callers and walk-in customers, directing them to the appropriate FFSC staff members and receiving messages for staff.
- Enroll and schedule customers for briefs, workshops, classes, and individual appointments.
- Deliver comprehensive administrative and clerical services, including finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, and managing both employee personal and training files.
- Assist the director with generating staff reports for data collection on programs and services offered, safety inspection reports, record meeting minutes for weekly staff meetings, and assist in planning and implementing staff development and morale events.
- Process and maintain financial paperwork to assist with budget management while assisting with preparation of monthly expense reports.
Program Director and Receptionist
Gracie Barra
10.2020 - 06.2022
- Contacted leads and scheduled trial sessions for fitness programs.
- Utilized MINDBODY business and client management software to manage new contracts, update existing contracts, configure payment settings, maintain the database, and troubleshoot issues.
- Provided exemplary customer service by welcoming prospective clients, conducting tours, and addressing any issues promptly and confidentially.
- Designed marketing materials for internal use and managed external communications through social media channels.
- Created and managed schedules for a coaching staff of ten.
Office Assistant and Hostess
Pacifica Seafood Restaurant
12.2012 - 06.2013
- Trained new hostess employees, ensuring they were well-prepared for their roles.
- Assisted managers with employee scheduling, optimizing staff coverage and efficiency.
- Handled bank deposits, end-of-day closeouts, and server tip claim forms with accuracy and reliability.
- Organized onsite and offsite catering events, coordinating logistics to ensure smooth execution.
Education
Bachelor of Science - Healthcare Administration
Liberty University
Lynchburg, VA05.2026
Skills
- Attention to Detail
- Effective Communicator: Written, Phone and Email
- Excellent Interpersonal Skills
- Action Orientated/Forward Leaning
- Flexible and Adaptable
- Strong Customer Service Orientation
- Advanced Proficiency in Microsoft Office: Word, Excel, PowerPoint, Project, Publisher and Outlook
- Bilingual Reading, Writing and Speaking: English and Spanish
- CRM: Navy Fleet and Family Support Management Information Systems
Certification
- Navy Certified – Customer Service with Pixie Dust
- Navy Certified – Cyber Awareness Challenge
- Navy Certified – Suicide Awareness
- Federal Security Clearance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Spanish
Native or Bilingual
Timeline
Bilingual Call Center Representative
CVS Pharmacy
11.2024 - Current
Administrative Support
Zeider’s Enterprises
07.2023 - 07.2024
Program Director and Receptionist
Gracie Barra
10.2020 - 06.2022
Office Assistant and Hostess
Pacifica Seafood Restaurant
12.2012 - 06.2013
Bachelor of Science - Healthcare Administration
Liberty University