Summary
Overview
Work History
Education
Skills
LNGG
Accomplishments
Timeline
Generic

Nelida M Pires

Brockton,Massachusetts

Summary

My unique combination of analytical thinking and resourcefulness allows me to excel at problem-solving both independently and in a corporate environment. I possess exceptional communication skills that enable me to effectively convey ideas and negotiate with others. Whether working collaboratively or independently, I consistently maintain a high standard of performance and strive for optimal outcomes. With a determined and driven tone, I am always ready to take on new challenges and find innovative solutions to complex problems. My ability to think outside the box and adapt to different scenarios has proven to be a valuable asset in any situation. I am confident in my ability to tackle any challenge that comes my way and deliver results that exceed expectations.

Overview

14
14
years of professional experience

Work History

customer service director

Hilton Grand Vacation
01.2022 - Current
  • As the customer services director, it is my responsibility to oversee the daily operations of the office and ensure that everything runs smoothly
  • This involves managing processes to increase efficiency, such as streamlining workflows and implementing new technologies
  • People management is also a crucial aspect of my role, as I work closely with my team to foster a positive and productive work environment
  • Data entry management is essential in maintaining accurate records and generating reports, which is why I place a strong emphasis on this task
  • With my strong reporting skills, I am able to track progress and identify areas for improvement
  • In addition, I am also responsible for developing and managing the compensation and wage structure, as well as overseeing benefits administration and worker compensation
  • My tone of voice as the office director is confident, organized, and authoritative, as I strive to effectively lead my team and ensure the success of the office

In House Marketing Manager

Wyndham Resorts
01.2016 - 01.2022
  • Supervise all aspects of marketing staff to ensure the marketing processes are being followed
  • Provide coaching, feedback and direction to Marketing Agents/Appointment Setters regarding all aspects of the marketing process
  • Document coaching sessions and marketing statistics for performance and performance management
  • Hire and terminate employees as needed based on performance management guidelines
  • Perform administrative duties as needed
  • Supported VP of Sales in mentoring supervisor-level staff.
  • Being an additional resource for leadership to develop agents, team leads and supervisors for growth
  • Assist with new hire, ongoing and Academy level training and development programs ensuring a smooth transition from the training team to the production floor

Case manager social worker

Mass Health
01.2011 - 01.2016
  • Collaborate with processes which: assesses, plans, implements, co-ordinates, monitors and evaluates the options and services required to meet an individuals health, social care, educational and employment needs, using communication and available resources to promote quality cost effective outcomes
  • As a social worker I individually focus on a client and their family's requirements to provide the best possible care and outcomes

Education

Masters Degrees - undefined

Concord Law School
01.2025

Bachelor's Degree - Sociology

Boston College
01.1999

Skills

  • SKILLS; WRITTEN, VERBAL AND LISTENING REMAIN MOTIVATIONAL TO COLLEAGUES AS WELL AS MYSELF AND REMAINING RELIABLE AND PUNCTUAL AT ALL TIMES

LNGG

Language-Spanish, Portuguese, French

Accomplishments

With my extensive experience in sales marketing and customer services, combined with my strong management and negotiation skills, I am confident that I am the perfect candidate for your company. Having worked in these fields for over 20 years, I have honed my abilities to effectively communicate with clients, close deals, and build strong relationships with customers. My strategic approach to sales and marketing has consistently produced positive results, and my ability to negotiate effectively has allowed me to secure advantageous deals for both my employers and clients. With my proven track record of success, I am ready to bring my skills and expertise to your company and drive growth and success in the market.

Timeline

customer service director

Hilton Grand Vacation
01.2022 - Current

In House Marketing Manager

Wyndham Resorts
01.2016 - 01.2022

Case manager social worker

Mass Health
01.2011 - 01.2016

Masters Degrees - undefined

Concord Law School

Bachelor's Degree - Sociology

Boston College
Nelida M Pires