Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nelida Vasquez

Ruskin,FL

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Friendly and reliable dollar general offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

2
2
years of professional experience

Work History

Personal Shopper

Walmart
Riverview, FL
02.2022 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consulted with customers on food selections and custom order requests.

Cashier

Dollar General Store
Ruskin, FL
08.2021 - 02.2022
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Checked identification for proof of age for alcohol and tobacco sales.
  • Managed over 25 customer customers under 30 minutes.

Front Desk Representative

Hillsborough Community College
Ruskin , FL
11.2020 - 06.2021
  • Greeted visitors upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Protected guest valuables with main safe or in individual boxes to maximize security.

Education

High School Diploma -

Lennard High School
Ruskin, FL
05.2019

Skills

  • Flexible and Adaptable
  • Self-Motivated
  • Team building
  • Active Listening
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Organization and Time Management
  • Attention to Detail
  • Good Telephone Etiquette
  • Stocking and replenishing
  • Cash Handling
  • Lift up to 40 pounds
  • Customer Relations

Languages

Spanish
Limited Working

Timeline

Personal Shopper

Walmart
02.2022 - Current

Cashier

Dollar General Store
08.2021 - 02.2022

Front Desk Representative

Hillsborough Community College
11.2020 - 06.2021

High School Diploma -

Lennard High School

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Nelida Vasquez