Nelinda Williams
Dorr,MI
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Registered Nurse
University of Michigan Health
Wyoming, MI
01.2020 - Current
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Instructed patients on proper self-care techniques at home following discharge from the hospital.
- Conducted intake assessments with patients and relatives to gather case history.
Customer Service Representative
Dayton Freight Lines
Byron Center, MI
07.1998 - 07.2012
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
Education
Associate of Applied Science - Nursing
Kalamazoo Valley Community College
Kalamazoo, MI01-2020
Skills
- Culturally-sensitive care
- Data Collection
- Chart updating
- Patient Care
Accomplishments
- Charge Nurse
Certification
BLS
ACLS
Timeline
Registered Nurse
University of Michigan Health
01.2020 - Current
Customer Service Representative
Dayton Freight Lines
07.1998 - 07.2012
Associate of Applied Science - Nursing
Kalamazoo Valley Community College
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