Nelisha Hector
Mobile,AL
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
It’s Fashion
01.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Instructor/ Exam Proctor
Next Level Development & Training Association
11.2018 - Current
- Maintained compliance with test center policies, practices and procedures.
- Secured testing materials and maintained confidentiality of all details.
- Validated appropriate identification to allow admission to testing area.
- Helped accommodate students with disabilities or special needs for alterations to test administration.
- Maintained secure and positive environment conducive to testing.
- Troubleshot issues with computer-based examinations.
- Administered individual and group assessments according to testing guidelines
- Leveraged computers to administer tests, record scores and create appointments.
- Assisted faculty with setting up tests and coordinating test spaces.
Education
Bachelor Of Administrative Studies - Human Resources Management
Faulkner University
Montgomery, ALSkills
- Maximizing Profitability
- Time Management
- Order Management
- Goals and Performance
- Customer Service
- Inventory Management
- Loss Prevention Procedures
- Shelf Organizing
Certification
- It’s Fashion Loss Prevention Certification
Timeline
Store Manager
It’s Fashion
01.2023 - Current
Instructor/ Exam Proctor
Next Level Development & Training Association
11.2018 - Current
Bachelor Of Administrative Studies - Human Resources Management
Faulkner University
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