Summary
Overview
Work History
Education
Skills
Locations
Publications
References
Projects
Timeline
Generic
Neliswa NN Dlamini

Neliswa NN Dlamini

Miami,FL

Summary

Results-driven Learning and Development Manager known for high productivity levels and efficient task completion. Specialize in curriculum design, employee training methodologies, and leadership development programs. Excel in communication, strategic planning, and adaptability, ensuring seamless implementation of educational strategies and fostering professional growth across organizations.

Overview

14
14
years of professional experience

Work History

Human Resources Learning and Development Manager

Carnival Cruise Lines
, USA, Australia, Asia, Pacific Islands,New Zealand
06.2023 - Current
  • Implemented innovative strategies to enhance the effectiveness of learning initiatives.
  • Ensured compliance with applicable laws and regulations regarding employee training requirements.
  • Provided guidance and mentorship for new hires during onboarding process.
  • Organized seminars, workshops, conferences, and other events related to learning initiatives.
  • Advised management on best practices related to Learning and Development strategies.
  • Coordinated with internal stakeholders across departments on L&D related matters.
  • Collaborated with subject matter experts to ensure accuracy of training materials.
  • Assisted with recruitment efforts by conducting interviews and providing input on candidate selection decisions.
  • Conducted needs assessments to determine gaps in employee knowledge or skills.
  • Provided technical assistance when troubleshooting issues with online course delivery systems.
  • Reviewed existing content libraries regularly to ensure accuracy of information provided.
  • Managed budget for Learning and Development projects including vendor selection, procurement.
  • Maintained records of all training activities and tracked progress for employees.
  • Developed and implemented training programs to meet organizational objectives.
  • Developed job aids and other reference materials that can be used by employees after training is complete.
  • Analyzed employee feedback and performance data to identify areas of improvement in learning initiatives.
  • Evaluated existing processes and procedures to identify opportunities for improvement in the L&D function.
  • Designed, developed, and delivered instructor-led classroom sessions.
  • Strategically used industry-specific tools to direct product development efforts.
  • Facilitated regular team meetings and workshops to foster collaboration and knowledge sharing.

Editorial Board Member & Peer Reviewer

Journal Of Economics And Management Strategy
New York , Remotely
01.2019 - 12.2023
  • Mentored junior staff members on best practices in editing and publishing.
  • Edited and proofread submissions prior to publication.
  • Researched current trends in publishing industry and recommended strategies accordingly.
  • Reviewed journal content to ensure accuracy, quality, and adherence to editorial standards.
  • Participated in selection and review of manuscripts for publication.
  • Provided guidance on copyright issues related to publications.
  • Developed criteria for assessing article submissions.
  • Analyzed reader feedback in order to recommend improvements.
  • Conducted interviews with authors, editors, and publishers.

Virtual Lecturer

Shanghai University of Finance & Economics
Shanghai , China
02.2022 - 05.2023
  • Involved in departmental activities such as curriculum development, faculty meetings, advising sessions.
  • Developed syllabi, lesson plans and lecture materials for courses taught.
  • Assigned grades based upon student performance in class assignments and exams.
  • Created a positive learning environment by actively engaging with all students during class time.
  • Participated in faculty committees related to department initiatives and college-wide policies.
  • Supervised independent studies conducted by individual students or small groups of students.
  • Delivered lectures to undergraduate and graduate classes of varying sizes.
  • Organized study groups and provided additional instruction outside of the classroom as needed.
  • Provided guidance to students on course selection, career planning, and other educational matters.
  • Collaborated with colleagues to develop innovative teaching methods to engage students.
  • Mentored graduate students with their research projects and dissertations.
  • Advised students on their academic progress and career goals.
  • Facilitated discussion forums among students on topics related to course material.

Overseas Investment Market Risk Consultant

Various Chinese Overseas Investors
, Shanghai, China
01.2020 - 05.2023
  • Reviewed existing policies and procedures to suggest necessary improvements.
  • Collaborated with clients to develop action plans to address specific challenges and objectives.
  • Analyzed complex information from multiple sources to identify patterns or trends.
  • Evaluated existing systems and processes against industry best practices to enhance efficiency.
  • Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
  • Identified needs of customers promptly and efficiently.
  • Analyzed key performance indicators to identify effective strategies.
  • Organized client meetings to provide project updates.

Director of Studies

EF Education
Shanghai, China
01.2020 - 02.2022
  • Conducted regular meetings with staff to discuss curriculum design, assessment and evaluation processes.
  • Established academic policies and procedures for faculty, students, and staff.
  • Monitored student progress by reviewing grades, attendance records, and other relevant data.
  • Ensured compliance with accreditation standards set forth by governing bodies.
  • Provided guidance and support to faculty members in the development of course materials and activities.
  • Supervised the selection, training, scheduling, mentoring of instructors and tutors.
  • Assessed student learning outcomes for program effectiveness.
  • Identified opportunities for professional development of faculty members through grants or awards.
  • Coordinated extracurricular activities such as field trips or guest speakers.
  • Implemented quality assurance measures to ensure consistency across programs.
  • Negotiated contracts with vendors providing services related to the program's operation.
  • Reviewed enrollment trends to determine appropriate staffing levels.
  • Advised students on educational issues related to their specific needs or interests.
  • Promoted a collaborative environment among students and faculty that fosters learning.
  • Served as liaison between college administration, faculty and external agencies.
  • Researched industry trends in order to stay up-to-date on best practices in higher education.
  • Developed and implemented strategies to improve student performance, retention and satisfaction.

Senior Lecturer

EF Academic Partnerships -Shanghai Universities
Shanghai, China
01.2019 - 12.2019
  • Collaborated with other departments across campus to create interdisciplinary courses that foster creative problem solving skills among students.
  • Coached college teams for competitions such as quiz bowl tournaments or debate competitions.
  • Established a research agenda, supervised postgraduate students, and collaborated with colleagues in the field of study.
  • Created syllabus outlines for each class according to departmental guidelines.
  • Assisted in developing new courses based on current trends in the field of study.
  • Maintained accurate records of student attendance and grades throughout the semester.
  • Advised students on their professional development paths by providing resources or connections with potential employers.
  • Conducted lectures, tutorials, seminars, workshops and laboratory classes for undergraduate and postgraduate students.
  • Developed and implemented innovative course material to improve student engagement.
  • Evaluated student progress through assessments such as quizzes, exams, presentations, projects and reports.
  • Encouraged critical thinking among students by posing questions during lectures or discussions that challenge traditional assumptions about the subject matter.
  • Organized guest lectures from industry professionals in order to enhance learning opportunities for students.
  • Mentored new faculty members on best practices for teaching at a university level.

Lecturer in English

EF EDUCATION, EF International Language Centres
Shanghai, China
01.2018 - 12.2018
  • Advised students on course selection, academic planning, and career goals.
  • Maintained accurate records of student attendance and grades throughout the semester.
  • Participated in college committees focusing on educational policies or initiatives related to English language education.
  • Organized extra-curricular activities such as debates and essay writing competitions.
  • Attended conferences and workshops to stay abreast of current trends in English language education.
  • Supervised student teachers in the classroom setting while providing guidance on pedagogy techniques.
  • Resolved conflicts among students using effective problem solving strategies.
  • Encouraged critical thinking and discussion among students during class sessions.
  • Maintained records of student attendance, grades, and feedback.

Part Time Lecturer

Tswhane University of Technology
Pretoria, South Africa
01.2015 - 12.2017
  • Collaborated with colleagues to develop innovative teaching methods to engage students.
  • Delivered lectures to undergraduate and graduate classes of varying sizes.
  • Participated in faculty committees related to department initiatives and college-wide policies.
  • Attended conferences and workshops to stay up-to-date on best practices in higher education.
  • Evaluated student performance through tests, quizzes, presentations, projects, or other assessments.
  • Involved in departmental activities such as curriculum development, faculty meetings, advising sessions.
  • Facilitated discussion forums among students on topics related to course material.
  • Created a positive learning environment by actively engaging with all students during class time.
  • Advised students on their academic progress and career goals.
  • Supervised independent studies conducted by individual students or small groups of students.
  • Provided guidance to students on course selection, career planning, and other educational matters.

Payrol & Finance Specilialist

NTB Solutions
Johannesburg, South Africa
01.2012 - 12.2014
  • Evaluated departmental requests for new vendors, contracts and purchase orders prior to approval.
  • Maintained general ledger accounts by reconciling transactions, preparing monthly journal entries and resolving discrepancies.
  • Maintained up-to-date knowledge of relevant accounting standards and regulations.
  • Performed month-end closing activities including journal entries, reconciliations and accruals.
  • Collaborated with internal departments to resolve accounting discrepancies or issues related to vendor payments or customer invoicing.
  • Provided support to budgeting, forecasting and analysis activities.
  • Generated weekly and monthly financial dashboards for executive review.
  • Ensured compliance with local tax laws and filing requirements on a quarterly basis.
  • Analyzed accounts receivable and accounts payable aging reports to ensure timely payment of invoices.

Office Administrator

Tshwane University of Technology
Johannesburg, South Africa
01.2011 - 12.2011
  • Developed strong relationships with clients through excellent customer service skills.
  • Organized monthly staff meetings ensuring agendas were distributed in advance.
  • Organized meetings, conferences, travel arrangements and other events as required.
  • Coordinated and managed daily administrative operations of the office.
  • Created PowerPoint presentations for internal use or external clients when required.
  • Prepared special reports by collecting, analyzing and summarizing information from various sources.
  • Maintained customer confidence and protected operations by keeping information confidential.
  • Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
  • Ensured compliance with applicable laws regarding employment practices.
  • Coordinated meetings, conferences and travel arrangements for staff members.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.

Education

Master of Science - CIPD L7-Advanced Strategic People Management

CIPD & Roehampton University
London
08-2025

BRICS International Politics and Governance Program - International Politics and Governance Program

Fudan University
Shanghai, China
08.2022

Executive Management in Business Administration Programme - Business Administration Programme

Shanghai Jiao Tong University
Shanghai, China
10.2020

Master's degree in Organizational Leadership - Organizational Leadership

Tshwane University of Technology Business School
10.2017

Bachelor's degree in Tourism Management - Tourism Management

Tshwane University of Technology
12.2012

Skills

  • Organizational Development
  • Training delivery
  • Curriculum Design
  • Instructional Strategies
  • Training material development
  • Performance monitoring
  • Course design
  • Course Development
  • New Employee Training
  • Materials Preparation
  • Program Optimization
  • Analytical mindset
  • Curriculum Planning
  • Program Planning
  • Cross-Functional Team Development
  • Coaching and Mentoring
  • Cross-functional team abilities

Locations

  • 3655 NW 87th Avenue, Miami, FL, 33178, U.S.A.
  • Level 5/465 Victoria Ave, Chatswood, NSW, 2067, Australia

Publications

  • The impact of transformational leadership style on organizational commitment in the hospitality industry, Neliswa N.N. Dlamini, Ajay K Garg & Mammo Muchie, African Journal of Hospitality, Tourism and Leisure, 6 (3), 2017
  • Festival Tourism as an instrument of sustainable livelihood in Eswatini, Paul Nkemngu Acha-Anyi & Neliswa Nomkhosi Dlamini, Geo Journal of Tourism and Geosites, 26, 3, 2019
  • An Exploratory Analysis of Visitor Spending at a Cultural Event in Eswatini, Hermann, U. P., Tshipala, N.N. & Dlamini, N.N., African Journal of Hospitality, Tourism and Leisure, 9(5), 1193-1204, 2020

References

Available upon request

Projects

Shanghai - Nigeria, Part of the strategic planning of the construction of Akwa Ibom Smart City and Mall in Akwa Ibom Nigeria. South Africa- Cameroon, Eradicating poverty in Africa through Celebration of Cultural Heritage and Tourism in Africa- restoring lost literature on tribal heritage through writing academic articles. South Africa- Swaziland, Making Africa a cultural tourism hub through festival tourism in African communities in order to eradicate poverty. China - Africa, Fostering China-Africa Relations through encouraging cooperation in business, education, etc.

Timeline

Human Resources Learning and Development Manager

Carnival Cruise Lines
06.2023 - Current

Virtual Lecturer

Shanghai University of Finance & Economics
02.2022 - 05.2023

Overseas Investment Market Risk Consultant

Various Chinese Overseas Investors
01.2020 - 05.2023

Director of Studies

EF Education
01.2020 - 02.2022

Editorial Board Member & Peer Reviewer

Journal Of Economics And Management Strategy
01.2019 - 12.2023

Senior Lecturer

EF Academic Partnerships -Shanghai Universities
01.2019 - 12.2019

Lecturer in English

EF EDUCATION, EF International Language Centres
01.2018 - 12.2018

Part Time Lecturer

Tswhane University of Technology
01.2015 - 12.2017

Payrol & Finance Specilialist

NTB Solutions
01.2012 - 12.2014

Office Administrator

Tshwane University of Technology
01.2011 - 12.2011

Master of Science - CIPD L7-Advanced Strategic People Management

CIPD & Roehampton University

BRICS International Politics and Governance Program - International Politics and Governance Program

Fudan University

Executive Management in Business Administration Programme - Business Administration Programme

Shanghai Jiao Tong University

Master's degree in Organizational Leadership - Organizational Leadership

Tshwane University of Technology Business School

Bachelor's degree in Tourism Management - Tourism Management

Tshwane University of Technology

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Neliswa NN Dlamini