Nelitza Lebron Diaz
Dorchester,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Experience Representative
Boston Children's Hospital, CICU
Boston, MA
03.2023 - Current
- Admitting patients on to EPIC and CAPM
- Assisted with patient admissions, discharges and transfers.
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
- Greeted patients upon arrival and provided them with a warm and welcoming environment.
- Verifying patient information
- Provided support to staff members and other departments when needed.
- Answered incoming calls, responding promptly to inquiries or complaints from patients or family members.
- Monitored patient flow throughout the facility, ensuring that all areas were running efficiently.
- Maintained accurate records of patient interactions, including notes about conversations and follow-up action items.
- Collaborated with other departments to ensure that patient needs were met in a timely manner.
- Developed strategies for improving customer service processes based on feedback from patients and employees.
- Performed administrative duties such as filing paperwork, entering data into computer systems, photocopying documents and preparing mailings.
- Assisted in training new Patient Experience Representatives on policies, procedures and best practices.
- Communicated effectively with physicians regarding appointment status updates or changes.
Ocean Freight Sales
Kuehne Nagel
Rockland, MA
06.2021 - 03.2023
- Export Documents
- Documentation
- Create Seaway bills / Carrier Direct way wills.
- Create USDA Phytos
- Billing each freight once vessel has sailed
- Email customers
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
- Checked import and export documentation to determine cargo contents.
- Used scanners to track parcel information, condition or receipt.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Manager On Duty
Choice Aviation
Newark, NJ
04.2021 - 06.2021
- Resolved customer complaints and adjusted policies to meet changing needs.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Payroll
- Schedule
- Coordinated employee schedules according to shift changes and availability.
- Created positive work environment for employees and delivered exceptional customer service.
- Handled employee problems in absence of general manager.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Coached staff members to develop long-term career goals.
Operations Supervisor
Quantem Aviation Services
Boston, MA
03.2019 - 04.2021
- Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
- Trained, mentored and motivated employees to maximize team productivity.
- Motivated employees to share ideas and feedback.
- Supervised all facets of routine deliveries by effectively routing loads, managing drivers and meeting DOT requirements.
- Create Schedules.
- Work with Airlines.
- Ensured staff followed administrative policies and compliance regulations by closely monitoring daily operations and performing safety audits.
- Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
- Screen freight.
- Office work.
- Answer phones and emails.
Load Controller / Weight and Balance
Swissport USA
Boston, MA
05.2014 - 03.2019
- Balance Aircraft.
- Create Flight Plans
- Work with Captains and Crew members.
- Worked with following airlines - Alitalia, Hawaiian Airlines, Wow Airlines, Cathay Pacific, Emirates Airlines, Sata Airways, Elal Airlines, Aerlingus, Turkish Airlines, Iberia Airlines, Aer Europa, SAS, Tap Portugal, Qatar Airways.
- Created Loading instuction
- Etops
Sales Associate /Shift Supervisor
Carter's
Dedham, ME
02.2012 - 05.2013
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Educated customers on product and service offerings.
- Prepared cash deposits up to $1,000 with zero discrepancies.
- Processed orders through system and coordinated product deliveries.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Recommended optimal merchandise based on customer needs and desires.
- Recommended merchandise to customers based on needs and preferences.
Receptionist
MBTA Boston
Boston, MA
06.2010 - 08.2010
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Provided information to callers and drafted office emails.
- Answered telephones and directed calls to appropriate staff members.
Education
High School Diploma -
Brighton High School
Brighton, MA5 2013
Some College (No Degree) - Radiology
Roxbury Community College
Boston, MASkills
- Budgeting and cost control strategies
- MRP and ERP systems
- Staff supervision
- Inventory coordination
- Warehouse operations
- Customer relationship management
- Management
- Coordination
- Monitoring emails
- Answering Phone Calls
- Logistics management
- Schedule oversight
- Employee training
- Business management
- Project leadership
- Inventory control
- Staff management
- Speak more than once language
Languages
English
Full Professional
Spanish
Full Professional
Certification
- IATA DG CERTIFIED
Timeline
Patient Experience Representative
Boston Children's Hospital, CICU
03.2023 - Current
Ocean Freight Sales
Kuehne Nagel
06.2021 - 03.2023
Manager On Duty
Choice Aviation
04.2021 - 06.2021
Operations Supervisor
Quantem Aviation Services
03.2019 - 04.2021
Load Controller / Weight and Balance
Swissport USA
05.2014 - 03.2019
Sales Associate /Shift Supervisor
Carter's
02.2012 - 05.2013
Receptionist
MBTA Boston
06.2010 - 08.2010
High School Diploma -
Brighton High School
Some College (No Degree) - Radiology
Roxbury Community College
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