Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nelitza Moreno

Miami,FL

Summary

Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Cheerful Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated individual handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills. Motivated [Job Title] with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Talented Server bringing skills in order management, payment processing, and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Organized professional with experience in high-volume restaurants. Fulfills customer orders while maintaining a clean and safe environment. Delivers quality food and offers great organizational skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Restaurant Team Member

Five Guys
08.2023 - 01.2024
  • Cut, sliced and ground meat, poultry, and seafood to prepare for cooking.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders, and refilling glasses.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Verified freshness of ingredients and food by checking for quality, rotating stock, and recording old and new items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Monitored food quality and freshness throughout day.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Adjusted food preparation methods in accordance with customer requests.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Used proper techniques to prepare food and ingredients.
  • Cleaned and organized kitchen, dining, and service areas.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.

Team Member

Chipotle
01.2023 - 12.2023
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Assisted customers in selecting merchandise best suited to their needs.
  • Collected, arranged, and inputted information into a database system.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Maintained productive, efficient approach to all tasks.
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Assisted with inventory counts and stocking of merchandise.
  • Worked well in a team setting, providing support and guidance.
  • Identified issues, analyzed information and provided solutions to problems.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.

Service and Food Champion

Taco Bell
01.2023 - 05.2023
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Prepared salads, soups and sandwiches for customers.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Contributed to a positive workplace culture by collaborating with team members and displaying a strong work ethic.
  • Assisted with preparing salads and cold food items.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Backed up servers by setting up trays and completing some food deliveries.

Sales Associate

JCPenney
06.2022 - 01.2023
  • Used in-store system to locate inventory and place special orders for customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled fulfillment and inventory

Brand Associate

Old Navy
02.2022 - 05.2022
  • Executed signage and markdown processes to meet productivity and pricing standards.
  • Assisted with the development and implementation of the organization's brand strategy.
  • Collaborated with cross-functional teams to execute successful product launches and promotions.
  • Worked closely with visual merchandisers to design eye-catching window displays reflective of current fashion trends and brand identity.
  • Managed inventory levels efficiently, reducing waste and ensuring a consistent supply of high-demand products.
  • Placed styles, sizes, and colors of products on the sales floor to maintain availability for customers.
  • Used various market research tools and techniques to gather, analyze and interpret data.

Barista

Starbucks
09.2020 - 12.2020
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.

Sales Associate

TJ Maxx
09.2013 - 12.2016
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed returns, exchanges, and refunds in accordance with store policy.
  • I used an in-store system to locate inventory and place special orders for customers.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

High School Diploma -

Miami Killian Senior High School
Miami, FL
12.2014

Skills

  • Menu Item Memorization
  • Ingredient Preparation
  • Health Code Compliance
  • Taking Orders
  • Table Bussing
  • Food station setup
  • Performance Improvement
  • bilingual
  • multitasker
  • Food presentation
  • High-volume dining

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Restaurant Team Member

Five Guys
08.2023 - 01.2024

Team Member

Chipotle
01.2023 - 12.2023

Service and Food Champion

Taco Bell
01.2023 - 05.2023

Sales Associate

JCPenney
06.2022 - 01.2023

Brand Associate

Old Navy
02.2022 - 05.2022

Barista

Starbucks
09.2020 - 12.2020

Sales Associate

TJ Maxx
09.2013 - 12.2016

High School Diploma -

Miami Killian Senior High School

Similar Profiles

CREATE PROFILE
Nelitza Moreno