Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nelitza Moreno

Miami,FL

Summary

Proven leader and innovative problem-solver, adept at managing teams and balancing workloads for optimal efficiency. At Five Guys, I spearheaded training programs and boosted customer satisfaction through meticulous attention to detail and effective crisis management. Skilled in employee motivation and punctuality, my approach consistently enhances productivity and workplace morale. Customer-oriented Crew Shift Leader consistently praised for quality and timeliness of projects and exemplary customer service delivery. Polished supervisor for crew of [Number], scheduling work tasks, and acquiring needed equipment and materials. Familiar with building codes, safety guidelines and construction equipment workings. Direct and safety-conscious individual with advanced knowledge of construction trade. Motivated Crew Member Team Leader with demonstrated history of exceeding expectations and raising bar for new goals. Seasoned professional with [Number] years of hands-on experience directing construction site set-up, demolition and site clearance and excavation. Strategic and collaborative individual committed to observing quality of work and complying with contract agreements.

Overview

10
10
years of professional experience

Work History

Crew Member Team Leader

Five Guys
02.2023 - 09.2023
  • Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
  • Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
  • Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
  • Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
  • Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.

Crew Member

Chipotle Mexican Grill
01.2022 - 11.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and organized the store
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Service and Food Champion

Taco Bell
02.2022 - 05.2022
  • Maintained a clean and organized work environment, ensuring compliance with food safety regulations.
  • Reduced order processing time through effective multitasking and prioritization of tasks.
  • Collaborated with kitchen staff to maintain optimal food quality while managing ticket times effectively during high volume periods.
  • Contributed to a positive workplace culture by collaborating with team members and displaying a strong work ethic.
  • Streamlined drive-thru operations through clear communication with team members and efficient order assembly processes.
  • Maximized customer satisfaction by proactively addressing potential issues, offering suitable solutions and ensuring timely resolution.

Sales Associates

JCPenney
03.2021 - 07.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Barist

Starbuck's Coffee
09.2020 - 12.2020
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Sales Associate

TJ Maxx
09.2013 - 12.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

GED -

Miami Killian Senior High School
Miami, FL
09.2011

Skills

  • Dress Code Enforcement
  • Employee Motivation
  • Workload balancing
  • Team Management
  • Innovation and Creativity
  • Crisis Management
  • Problem-Solving
  • Team Player
  • Punctual and Dependable
  • Attention to Detail

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Crew Member Team Leader

Five Guys
02.2023 - 09.2023

Service and Food Champion

Taco Bell
02.2022 - 05.2022

Crew Member

Chipotle Mexican Grill
01.2022 - 11.2022

Sales Associates

JCPenney
03.2021 - 07.2021

Barist

Starbuck's Coffee
09.2020 - 12.2020

Sales Associate

TJ Maxx
09.2013 - 12.2016

GED -

Miami Killian Senior High School
Nelitza Moreno