Nelitza Rodriguez
Dallas
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Concierge/Treatment Coordinator
Jefferson Dental & Orthodontics
05.2023 - Current
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Created customized treatment plans for patients based on individual needs.
- Provided support to clinical staff with insurance verification and authorization processes.
- Conducted financial counseling sessions for new and existing patients.
- Provided guidance to patients about their financial responsibility for services rendered.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Verified insurance coverage for patients by contacting insurance companies and obtaining necessary information.
- Resolved discrepancies with billing statements and other documents related to insurance coverage.
Front Desk Receptionist
Dental impressions
12.2022 - 05.2023
- Verified patient insurance coverage and eligibility for dental services.
- Processed requests for pre-authorization of treatments from providers on behalf of patients.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
Receptionist
Smiley Dental and Orthodontics
05.2022 - 11.2022
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
Front Desk Receptionist
Brident Dental & Orthodontics
08.2021 - 04.2022
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
Education
Certificate - Phlebotomy
Phlebotomy Training Specialist
Richardson, TXAssociate in Surgical Technology -
Collin College
Plano, TX06-2027
High school diploma or GED -
Harmony School Of Innovation
Garland, TX06.2018
Skills
- Venipuncture
- Order of draw
- Fast learner
- Vital Signs
- Insurance Verification
- Bilingual
- Registration and Scheduling
- Computer Skills
- Front Desk
- Time Management
- Communication Skills
- Customer Service
Certification
BLS Certification, 05/01/24, 05/01/26
Education and Training
true
Timeline
Patient Concierge/Treatment Coordinator
Jefferson Dental & Orthodontics
05.2023 - Current
Front Desk Receptionist
Dental impressions
12.2022 - 05.2023
Receptionist
Smiley Dental and Orthodontics
05.2022 - 11.2022
Front Desk Receptionist
Brident Dental & Orthodontics
08.2021 - 04.2022
Associate in Surgical Technology -
Collin College
High school diploma or GED -
Harmony School Of Innovation
BLS Certification, 05/01/24, 05/01/26
Certificate - Phlebotomy
Phlebotomy Training Specialist
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