Neljean Barr
Honolulu,HI
Summary
Adept at orchestrating optimal office efficiency and financial accuracy, I leveraged my expertise in office management and team leadership at Kung Fu Air Service to enhance operational workflows and foster robust customer relationships. My strategic approach to policy implementation and employee training consistently drove performance improvements, underscoring my commitment to excellence and organizational growth.
Overview
3
3
years of professional experience
Work History
Office Manager
Kung Fu Air Service
Honolulu, HI
06.2024 - Current
- Proposed or approved modifications to project plans.
- Developed and implemented office policies and procedures.
- Analyzed business performance data and forecasted business results for upper management.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Produced thorough, accurate and timely reports of project activities.
- Used judgment and initiative in handling confidential matters and requests.
- Managed office inventory and placed new supply orders.
- Maintained filing system for records, correspondence and other documents.
Assistant Store Manager
Ross Dress for Less
Honolulu, HI
08.2022 - 06.2024
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled scheduling for store shifts to achieve adequate staffing.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised cash handling processes to ensure accuracy of transactions.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Organized weekly meetings with department heads to review progress on key objectives.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Ensured compliance with all safety regulations throughout the store premises.
- Structured HR consulting services to support clients during organizational developments and changes.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Polytechnic University of The Philippines
Metro Manila03-2008
Skills
- Office management
- Invoicing accuracy
- Customer relationship management
- Inventory management
- Financial reporting
- Team leadership
- Employee training
- Effective communication
- Time management
- Policy implementation
- Technical support
- Business administration
- Operations management
- Employee supervision
- Bookkeeping
- Payroll processing
- Customer relations
- Organizational skills
- Account reconciliation
- Budget administration
- Staff management
- Scheduling and calendar management
- Workflow planning
- Training and coaching
- Billing
- Customer service
- Payroll and budgeting
- Workforce management
- Scheduling coordination
- Policy and procedure modification
- Clear oral/written communication
Languages
English
Professional
filipino
Professional
Japanese
Limited
Accomplishments
- Received an award from Old Navy for surpassing credit card quotas with total of 1,001 opened credit card enrollment
Affiliations
- Well-versed in delivering exceptional customer communication and customer service.
- Talented driver of performance compliance with applicable standards, rules and regulation.
- I am analytical and driven approach to continuous improvement.
- Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors.
- I am highly motivated with desire to take on new challenges.
- Strong work ethic, adaptability and exceptional interpersonal skills.
- Adept at working effectively unsupervised and quickly mastering new skills.
- Hardworking with customer service, multitasking and time management abilities.
- Devoted to giving every customer a positive and memorable experience.
References
References available upon request.
Timeline
Office Manager
Kung Fu Air Service
06.2024 - Current
Assistant Store Manager
Ross Dress for Less
08.2022 - 06.2024
High School Diploma -
Polytechnic University of The Philippines
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