Nell-Ann Blair
Saginaw,Mi.
Summary
Over Twenty four Year’s Management, Customer Service, Office, Retail and Restaurant experience Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
24
24
years of professional experience
Work History
Allstate Roadside Assistance Operations Manager
Qualfon
01.2022 - Current
- Manage Roadside team attending over 1000 calls per shift.
- Validate and support Team Leaders, delivering 100% compliance on all client required trainings and weekly team meetings.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality
- Achieved higher employee retention rates by fostering positive work environment and providing opportunities for professional growth
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
Home Health Care Provider
Care for a Better Life “Visiting Angels”
04.2019 - 02.2022
- Developed individualized care plans in collaboration with healthcare professionals to address specific patient needs
- Monitored vital signs and reported changes to medical staff, contributing to timely interventions and improved health outcomes
- Improved patient mobility through targeted exercise programs designed in conjunction with physical therapists
- Performed wound care duties diligently, reducing risk of infection and accelerating the healing process
- Completed household management tasks for clients within private home settings
Allstate Roadside Assistance Operations Supervisor
Morley Companies Inc.
01.2014 - 01.2022
- Manage Roadside team
- Validate and communicate the Advance Tows are dispatched correctly for billing
- Maintain and communicate spreadsheets results for daily communication with client
- Validate and support Team Leaders with agent Training and Support
- Prepare the roadside team for advance weather dispatching
- Assist Team Leaders with Agent support for the change from Call Center to Work from home.
- Completed bi-weekly payroll for 125 employees
Roadside Assistance Team Leader
Morley Companies Inc.
07.2015 - 02.2018
- Manage 17 member team
- Support Cadillac Coordinator Team
- Create Team Activities to boost Metrics
- Conduct Bi Week One on One sessions
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks
- Managed conflict resolution among team members, fostering a positive and collaborative work environment
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development
Sales Associate
Ollie’s Bargain Outlet
07.2013 - 02.2014
- New store set up team
- Cashiering
- Display set up and Auditing
- Opening and Closing Duties
- Unloading Freight
- Sales / Customer Service.
Assistant Manager
Cottonwood Financial (The Cash Store)
07.2012 - 04.2013
- Improved customer satisfaction by addressing and resolving complaints promptly
- Streamlined store operations for increased efficiency, implementing new processes and procedures
- Developed strong working relationships with staff, fostering a positive work environment
- Managed inventory levels to minimize stock outs while reducing overhead costs
- Maintained a clean, safe, and organized store environment to enhance customer experience
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
Commissioned Appliance Sale Associate
Sears Roebuck and Company
04.2012 - 08.2012
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results
Assistant Store Manager, Store Supervisor, Sales Associate
Best Buy LLC
11.1999 - 04.2012
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays
- Increased employee retention, training staff in effective customer service techniques and product knowledge
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
Education
Some College (No Degree) -
Delta College
Bay City, MISkills
- Microsoft Office
- Cash Handling and balancing
- Contract Management
- Health and Safety Compliance
- P&L Management
- Inventory Management
- Performance Monitoring
- Customer Retention
- Organizational Management
- Business Development
Accomplishments
Awarded General Motors Team Leader of the year 2019-2021.
Awarded Morley Companies Support staff of the year 2022
Timeline
Allstate Roadside Assistance Operations Manager
Qualfon
01.2022 - Current
Home Health Care Provider
Care for a Better Life “Visiting Angels”
04.2019 - 02.2022
Roadside Assistance Team Leader
Morley Companies Inc.
07.2015 - 02.2018
Allstate Roadside Assistance Operations Supervisor
Morley Companies Inc.
01.2014 - 01.2022
Sales Associate
Ollie’s Bargain Outlet
07.2013 - 02.2014
Assistant Manager
Cottonwood Financial (The Cash Store)
07.2012 - 04.2013
Commissioned Appliance Sale Associate
Sears Roebuck and Company
04.2012 - 08.2012
Assistant Store Manager, Store Supervisor, Sales Associate
Best Buy LLC
11.1999 - 04.2012
Some College (No Degree) -
Delta College
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