Summary
Overview
Work History
Education
Skills
Timeline
ProjectManager

Nell Hicks

Houston,TX

Summary

Driven professional with a strong background in office administration and customer service, demonstrated at Garden Oaks Veterinary Center. Excelled in data entry and client relations, enhancing customer satisfaction and retention. Skilled in Microsoft programs and multi-line phone systems, adept at streamlining operations and improving efficiency.

Overview

4
4
years of professional experience

Work History

Administrative Assistant

Miller Construction Company


  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Relief Technician

Roo.Vet
01.2021 - Current
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.

Customer Service Representative

Garden Oaks Veterinary Center
12.2023 - 08.2024


  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Verified accuracy of daily cashier batches by checking receipts, checks, and cash.

Education

High School Diploma -

Spring Woods High School
Houston, TX
05.2002

Skills

  • Customer Service
  • Data Entry
  • Office Administration
  • Microsoft programs
  • Customer and client relations
  • Appointment Scheduling
  • Multi-line phone proficiency
  • Inventory Systems

Timeline

Customer Service Representative

Garden Oaks Veterinary Center
12.2023 - 08.2024

Relief Technician

Roo.Vet
01.2021 - Current

Administrative Assistant

Miller Construction Company

High School Diploma -

Spring Woods High School

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Nell Hicks