Nell Hicks
Houston,TX
Summary
Driven professional with a strong background in office administration and customer service, demonstrated at Garden Oaks Veterinary Center. Excelled in data entry and client relations, enhancing customer satisfaction and retention. Skilled in Microsoft programs and multi-line phone systems, adept at streamlining operations and improving efficiency.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Miller Construction Company
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Relief Technician
Roo.Vet
01.2021 - Current
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
Customer Service Representative
Garden Oaks Veterinary Center
12.2023 - 08.2024
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
Education
High School Diploma -
Spring Woods High School
Houston, TX05.2002
Skills
- Customer Service
- Data Entry
- Office Administration
- Microsoft programs
- Customer and client relations
- Appointment Scheduling
- Multi-line phone proficiency
- Inventory Systems
Timeline
Customer Service Representative
Garden Oaks Veterinary Center
12.2023 - 08.2024
Relief Technician
Roo.Vet
01.2021 - Current
Administrative Assistant
Miller Construction Company
High School Diploma -
Spring Woods High School
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