Summary
Overview
Work History
Education
Skills
CAREER EXPERIENCE
Timeline
Generic

NELL SCOTT

Cypress,Tx.

Summary

Unit Secretary excelling in nursing station operations and patient care coordination. Demonstrated ability to enhance patient satisfaction through effective communication and clinical support. Skilled in HIPAA compliance and medical records maintenance, with a knack for training peers, ensuring high standards of care and operational efficiency. Resourceful Unit Secretary was known for high productivity and efficiency in task completion. Specialize in patient record management and interdepartmental coordination. Excel in communication, time management, and problem-solving to support healthcare teams and enhance patient care delivery.

Overview

11
11
years of professional experience

Work History

Unit Secretary

Tomball Regional Hospital
01.2008 - 01.2011
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
  • Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
  • Assisted with training new unit secretaries, sharing expertise and best practices to ensure their success.
  • Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments promptly.

Unit Secretary

Nexus Specialty Hospital
01.2001 - 01.2007
  • Assisted nursing staff with patient care, ensuring the timely completion of tasks and improved patient satisfaction.
  • Managed incoming calls and directed them to the appropriate staff.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Coordinated communication between medical staff and patients' families.
  • Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.

Certified Nursing Assistant

Woodland Healthcare Center
02.2000 - 01.2002
  • Answered call lights and supported patient comfort.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Conducted regular rounds to monitor patients' physical and mental status throughout shifts.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Supported patients with personal care tasks to preserve dignity, and promote independence.
  • Supported the needs of 15 or more residents under long-term care.

Education

Bachelor of Arts - Human Services

University of Phoenix
Tempe, AZ
05-2011

Skills

  • Nursing station operations
  • Follow-up appointment scheduling
  • Telephone reception
  • Patient chart maintenance
  • Call light responses
  • Appointment setting
  • Clinical support
  • Medical records maintenance
  • HIPAA compliance
  • Unit secretary training

CAREER EXPERIENCE

  • Clerical support
  • Customer service
  • Perform administrative task
  • Daily filing
  • Scheduling procedures and transportation needs
  • Answering multiline phones
  • Assist and train new hires
  • Maintain unit
  • Process request via multiline phone
  • Support data entry across multiple units/departments
  • Assist customer by answering questions and offering general solutions

Timeline

Unit Secretary

Tomball Regional Hospital
01.2008 - 01.2011

Unit Secretary

Nexus Specialty Hospital
01.2001 - 01.2007

Certified Nursing Assistant

Woodland Healthcare Center
02.2000 - 01.2002

Bachelor of Arts - Human Services

University of Phoenix

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NELL SCOTT