NELL SCOTT

Cypress

Summary

Dedicated administrative professional with a successful track record in a fast-paced hospital setting. Excels in completing various clerical tasks and providing staff support. Demonstrates responsibility, punctuality, and high productivity, even when working without supervision. Offers superior expertise in patient privacy protocols and nursing unit operations as an effective Unit Secretary. Well-versed in managing incoming calls and updating patient databases, with eight years of related experience.

Work History

Certified Nursing Assistant

Woodland Healthcare Center

Answered call lights and supported patient comfort.
Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Conducted regular rounds to monitor patients' physical and mental status throughout shifts.
Built rapport with patients and families, providing emotional support during difficult times.
Supported patients with personal care tasks to preserve dignity, and promote independence.
Supported the needs of 15 or more residents under long-term care.

Unit Secretary

Nexus Specialty Hospital

Assisted nursing staff with patient care, ensuring the timely completion of tasks and improved patient satisfaction.
Managed incoming calls and directed them to the appropriate staff.
Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Coordinated communication between medical staff and patients' families.
Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
Registered and verified patient records before triage with most up-to-date information.
Completed administrative patient intakes with case histories, insurance information and mandated forms.

Unit Secretary

Tomball Regional Hospital

Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
Assisted with training new unit secretaries, sharing expertise and best practices to ensure their success.
Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments promptly.
Registered and verified patient records before triage with most up-to-date information.
Received and routed laboratory results to correct clinical staff members.
Completed administrative patient intakes with case histories, insurance information and mandated forms.

Education

Bachelor of Arts - Human Services

University of Phoenix

05-2011

Skills

Nursing station operations
Follow-up appointment scheduling
Telephone reception
Patient chart maintenance
Call light responses
Appointment setting
Clinical support

Medical records maintenance
HIPAA compliance
Unit secretary training
Medical office administration
Patient management
Medical records management
Admitting support

CAREER EXPERIENCE

Clerical support
Customer service
Perform administrative task
Daily filing
Scheduling procedures and transportation needs
Answering multiline phones
Assist and train new hires
Maintain unit
Process request via multiline phone
Support data entry across multiple units/departments
Assist customer by answering questions and offering general solutions

Timeline

Certified Nursing Assistant

Woodland Healthcare Center

Unit Secretary

Nexus Specialty Hospital

Unit Secretary

Tomball Regional Hospital

Bachelor of Arts - Human Services

University of Phoenix