Summary
Overview
Work History
Education
Skills
Timeline
Barista
Nella Piukana

Nella Piukana

Los Angeles,CA

Summary

Dynamic and results-oriented professional with a proven track record in fast-paced environments, such as Starbucks. Excelled in team leadership and exceptional customer service, enhancing customer satisfaction and loyalty. Skilled in problem-solving and time management, consistently contributing to team success and operational efficiency. Demonstrates a strong ability to adapt, lead, and drive positive outcomes.

Overview

9
9
years of professional experience

Work History

Barista

Starbucks
09.2022 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Steve Madden

Manager Assistant
10.2020 - 09.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Cashier

Pholicious
03.2016 - 08.2017
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Team Member

Chick-fil-A
02.2018 - 10.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

Diploma - Communications

Richland High School
North Richland Hills, TX
06.2020

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Exceptional customer service
  • Team leadership
  • Adaptive and creative
  • Safe food handling practices
  • Hospitality service expertise
  • New hire training
  • Up-selling
  • Food running
  • Product upselling

Timeline

Barista

Starbucks
09.2022 - Current

Steve Madden

Manager Assistant
10.2020 - 09.2022

Team Member

Chick-fil-A
02.2018 - 10.2020

Cashier

Pholicious
03.2016 - 08.2017

Diploma - Communications

Richland High School

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Nella Piukana