Nella Silva
Melbourne,Florida
Summary
Developed skills in administration and team coordination within fast-paced office environment, now seeking to transition into new field. Expertise in managing schedules, optimizing office workflows, and ensuring seamless operations. Looking to apply these transferable skills to contribute effectively in different professional capacity.
Overview
13
13
years of professional experience
Work History
Office Manager
Lopes Services, INC
04.2024 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Office Manager
Longhorn Roofing, LLC.
01.2023 - 12.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Academic Coordinator
Centro Educativo Naciones Unidas
03.2012 - 01.2020
- Optimized scheduling procedures, maximizing course availability while minimizing conflicts for both students and faculty members.
- Mentored junior faculty members for improved teaching techniques and professional development.
- Monitored progress towards strategic goals by analyzing key performance indicators regularly.
- Evaluated faculty performance through regular classroom observations, providing constructive feedback for continuous growth as educators.
- Coordinated professional development workshops to enhance faculty skills and knowledge in their respective fields.
Education
Bachelor of Arts - Bilingual Education
Universidad San Francisco De Quito
Ecuador06-2021
Associate of Arts - Marketing And Advertising
Madison Area Technical College
Madison, WI08-1995
Skills
- Client relations
- Administrative coordination
- Effective organizational skills
- Office management
- Strong communication skills
- Scheduling
- Personnel oversight
- Collaborative teamwork
- Written and oral communication
- Proficiency in Microsoft Office
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Office Manager
Lopes Services, INC
04.2024 - Current
Office Manager
Longhorn Roofing, LLC.
01.2023 - 12.2023
Academic Coordinator
Centro Educativo Naciones Unidas
03.2012 - 01.2020
Bachelor of Arts - Bilingual Education
Universidad San Francisco De Quito
Associate of Arts - Marketing And Advertising
Madison Area Technical College
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