Nella Wilson
Robertsdale
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Bartender/Server
Eastern shore lanes
Spanish Fort
07.2024 - 11.2025
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
Front Counter Cashier
Eastern Shore Lanes
Spanish Fort
07.2024 - 11.2025
- Efficiently processed customer transactions at the front counter, ensuring accurate cash handling and providing excellent customer service
- Managed a high volume of daily cash transactions with minimal errors, maintaining a balanced cash drawer at all times
- Maintained cleanliness and organization of the front counter area, including restocking merchandise and cleaning payment terminals
- Utilized point-of-sale (POS) system to process various payment methods such as cash, credit cards, and mobile payments
- Provided exceptional customer service by greeting customers warmly, addressing their needs promptly, and offering assistance throughout their shopping experience
- Trained new employees on front counter operations including cash handling procedures, POS system usage, and customer service best practices
- Recognized as top-performing cashier for consistently meeting or exceeding sales targets on a monthly basis
Cashier/Server/Hostess
Warehouse
Robertsdale
05.2024 - 07.2024
- Provided exceptional customer service as a cashier, server, and food prep specialist
- Efficiently handled cash transactions with accuracy and attention to detail
- Prepared food items according to established recipes and portion sizes
- Maintained cleanliness and organization of work area, ensuring compliance with health and safety regulations
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders
- Assisted in training new team members on cash handling procedures, menu items, and food preparation techniques
- Handled customer inquiries, complaints, and requests in a professional manner
- Operated POS system to process customer orders accurately and efficiently
- Maintained knowledge of menu items, ingredients, allergens, specials, promotions, etc
- Collaborated with the kitchen team to ensure accurate order fulfillment based on customer preferences or dietary restrictions
- Managed high-volume periods effectively by prioritizing tasks for maximum efficiency
- Developed strong relationships with regular customers through personalized service
Inside Sales/Counter Sales
Builders FirstSource
Robertsdale
05.2016 - 05.2024
- Counter sales, phone sales, customer service placing delivery orders overseeing paper supplies ordering store stock stocking
Bartender/Server
Lake Forest Golf and Country Club
Daphne
03.2006 - 05.2009
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Created signature cocktail menu that increased sales by XX% within the first month of implementation
- Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Organized special events such as themed nights or live music performances to attract new customers
Office Administrator
Health Plus Wellness Center
Magnolia Springs
04.2001 - 06.2003
- Front Desk clerk
- Filing patient records
- Kelation Assistance
- Payroll
- Housekeeping
- Orders all medical needs
Server/Cashier
Jesse's Restaurant
Magnolia Springs
01.2000 - 06.2002
- Taking food orders cashier hosting large parties
Education
GED - High school diploma or GED
Foley High School
Foley, ALSkills
- Phone etiquette
- Working with people with developmental disabilities
- Sales
- Typing
- Google Suite
- Working with people with disabilities
- Calendar management
- Time management
- Filing
- Cashiering
- Computer operation
- Customer support
- Warehouse experience
- Cold Calling
- Serving
- Organizational skills
- Food industry
- Delivery driver experience
- Medical terminology
- Upselling
- Accounting software
- Medical office experience
- Hotel experience
- Food handling
- Office experience
- Host/Hostess
- Clerical Experience
- Residential cleaning
- Cleaning
- Math
- Microsoft Outlook
- Supplier management
- Computer literacy
- Busser
- Retail sales
- Microsoft Word
- Customer service
- Microsoft Powerpoint
- Communication skills
- QuickBooks
- Computer skills
- Barista experience
- Administrative experience
- Phlebotomy
- Hospitality management
- POS
- Food preparation
- Restaurant experience
- Teamwork
- Food service
- Productivity software
- Accounts receivable
- Basic math
- Microsoft Excel
- Driving
- Grocery store
- Fine dining experience
- Management
- Medical administrative support
- Construction
- Microsoft Office
- Data entry
- Inside Sales
- Cash handling
- Front desk
- Telemarketing
- Guest Services
- English
- Hospitality
- Spanish
- Medical receptionist
- Writing skills
- Accounts payable
- Leadership
- Patient care
- Personal assistant experience
- Patient service
Certification
- Driver's License, 5228590, 05/01/29
- CPR Certification, Non-CDL Class C
- BC/BE
Languages
- Spanish
- English
- Spanish
Willing To Relocate
Robertsdale, AL, 36567
Timeline
Bartender/Server
Eastern shore lanes
07.2024 - 11.2025
Front Counter Cashier
Eastern Shore Lanes
07.2024 - 11.2025
Cashier/Server/Hostess
Warehouse
05.2024 - 07.2024
Inside Sales/Counter Sales
Builders FirstSource
05.2016 - 05.2024
Bartender/Server
Lake Forest Golf and Country Club
03.2006 - 05.2009
Office Administrator
Health Plus Wellness Center
04.2001 - 06.2003
Server/Cashier
Jesse's Restaurant
01.2000 - 06.2002
GED - High school diploma or GED
Foley High School