NELLI DANIELYAN
Norwalk,USA
Summary
Health care professional with over 15 years of experience in healthcare operations and hospice consulting. Expertise in care coordination, sales, marketing, and communication. Developed individualized discharge plans that enhanced patient outcomes and ensured compliance with healthcare regulations.
Overview
19
19
years of professional experience
Work History
Discharge Planner
Hemet Hills Post Acute
Hemet, CA
01.2025 - Current
- Coordinated community resources such as housing, food banks, financial assistance programs. for discharged patients who need additional support after leaving the facility.
- Identified any potential barriers or risks that may impede successful outcomes post-discharge.
- Evaluated patient's ability to live independently or function within an assisted living facility prior to release from the facility.
- Advised staff on best practices related to patient discharges while ensuring compliance with all relevant regulations governing healthcare facilities.
- Collaborated with other healthcare professionals to ensure successful transition from facility to home setting.
- Reviewed medication regimens with pharmacist and physician upon discharge in order to ensure accuracy and appropriateness of medications prescribed.
- Created a safe environment for discharged patients by providing information about safety precautions at home and in the community.
- Performed crisis intervention when necessary by providing emotional support to discharged patients and family members.
- Conducted assessments to assess patient's level of functioning and identify appropriate resources upon discharge.
- Developed individualized discharge plans for patients based on their medical and psychosocial needs.
- Educated families on available resources in order to help them better understand their loved one's diagnosis and treatment plan before being discharged from the facility.
- Maintained timely communication with physicians regarding patient's progress during the course of treatment prior to discharge.
- Monitored and documented patient's condition following discharge and reported changes in status to attending physician.
- Participated in multidisciplinary team meetings when determining appropriate levels of care prior to discharge.
- Provided education, support, and guidance to families of discharged patients.
Administrator / Marketing Specialist
Loving Soul Hospice
Van Nuys, CA
01.2023 - 01.2024
- Oversaw daily operations of hospice facility to ensure efficient service delivery.
- Managed hiring, training, and performance evaluation of hospice staff.
- Developed and implemented policies and procedures to enhance patient care quality.
- Ensured compliance with healthcare laws, regulations, and standards across all operations.
- Coordinated with healthcare professionals to provide comprehensive patient care.
- Engaged with patients and families to discuss care plans and resolve concerns.
- Prepared and managed hospice budget to align financial resources with operational needs.
- Maintained accurate medical records while ensuring confidentiality of patient information.
- Conducted competitor research to understand the industry dynamics and identify opportunities for growth.
- Collaborated with sales teams to develop lead generation strategies across multiple channels.
- Developed comprehensive plans for special events such as health fairs, fundraisers.
- Collaborated with internal departments to ensure successful execution of marketing campaigns.
- Served as a liaison between the organization's leadership team and members of the public.
- Maintained an up-to-date database of contacts from external organizations involved in community outreach activities.
- Conducted assessments of current programs and identified areas for improvement or expansion of services.
- Planned and managed different community meetings, public forums and outreach events.
- Provided community education about local medical facilities, hospice care and resources to enlighten and inform.
- Developed and executed strategic plans for healthcare marketing initiatives to ensure successful outcomes.
Hospice Manager/Coordinator/Community Outreach Specialist
Verdugo Hospice Care Center/Palliative Care
Los Angeles, CA
11.2013 - 01.2023
- Coordinated all aspects of patient intake, ensuring compliance with state and federal regulations.
- Maintained ongoing patient reports and assisted with medical utilization reviews for regulatory adherence.
- Facilitated patient transfers from hospitals, homes, or skilled nursing facilities.
- Received essential documentation for admissions, including medical reports and insurance papers, ensuring timely authorizations.
- Led seamless transitions to home care through effective care planning and coordination with service providers.
- Supervised office staff and nurses to uphold quality standards in a healthy work environment.
- Processed hospice claims and conducted follow-ups to maximize reimbursement.
- Managed recruitment processes, including screening candidates and maintaining compliance with licensure standards.
Human Resources Coordinator/Recruiter
Musicians Institute of Hollywood
Los Angeles, CA
05.2013 - 11.2013
- Supported recruiting by crafting job descriptions, posting ads, screening applicants, and scheduling interviews.
- Ensured compliance with licensure and accreditation standards through personnel file audits.
- Processed paperwork for new hires, position changes, and terminations.
- Facilitated employee access to company systems and resources.
- Coordinated multiple staff training sessions to enhance skills and knowledge.
- Developed HR manuals to standardize policies and procedures.
- Advised managers on disciplinary actions to maintain workplace standards.
- Handled confidential information with utmost discretion and integrity.
Legal Secretary
Law Offices of Esposito & Associates
01.2006 - 04.2013
- Filed Litigation documents (Civil and Small Claims)
- Wrote Mediation briefs for the attorneys on personal injury cases
- Reported claims to insurance companies and prepared appropriate documents
- Prepared letters and documents to clients and Insurance Companies
- Sit in In-Person-Interviews/ over the phone interviews with clients and claims investigators to obtain statement from the client(s)
- Managed accounts payable, handling of large monetary transaction
- Coordinated multifaceted office functions encompassing court calendar management, retainment of court reporters, and scheduling conference rooms for statements and deposition proceedings
- Maintained ongoing communications with attorneys and clients, facilitating and expediting case settlements that awarded the clients maximum recovery.
- Assisted in Loan Modification Cases; Prepare packages for Loan Modification review
- Assist clients to Prevent Foreclosures; Follow up with banks on loan modification processes.
Education
Certified Clinical Hypnotherapist and Reiki Energy Healing -
Hypnosis Motivation Institute
B.S. - Criminal Justice, Forensic Science
California State University of Los Angeles
A.A. - Liberal Arts
Los Angeles City College
High School -
Hollywood High School
Certificate of Completion - Health Education & Lifestyle Program
Health Education and Lifestyle Program
Yerevan, ArmeniaSkills
- Excellent interpersonal skills
- Effective communication
- Time management
- Quality improvement
- Care coordination
- Ethical considerations
- Team player
- Self-motivated
- Organized
- Efficient
- Computer software proficiency
- MS Word
- PowerPoint
- WordPerfect
- Legal Solutions Plus software
- Excel
- Kinnser Software
- Hospice MD
- De-Vero
- Microsoft 10
- 50WPM
- Detail oriented
- Excellent research skills
- Investigative skills
- Reporting skills
- Writing skills
- Independent judgment
- Decision-making abilities
- High level of confidentiality
Languages
- English
- Russian
- Armenian
- German
Timeline
Discharge Planner
Hemet Hills Post Acute
01.2025 - Current
Administrator / Marketing Specialist
Loving Soul Hospice
01.2023 - 01.2024
Hospice Manager/Coordinator/Community Outreach Specialist
Verdugo Hospice Care Center/Palliative Care
11.2013 - 01.2023
Human Resources Coordinator/Recruiter
Musicians Institute of Hollywood
05.2013 - 11.2013
Legal Secretary
Law Offices of Esposito & Associates
01.2006 - 04.2013
Certified Clinical Hypnotherapist and Reiki Energy Healing -
Hypnosis Motivation Institute
B.S. - Criminal Justice, Forensic Science
California State University of Los Angeles
A.A. - Liberal Arts
Los Angeles City College
High School -
Hollywood High School
Certificate of Completion - Health Education & Lifestyle Program
Health Education and Lifestyle Program
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