Nellianna Wilson
New York,NY
Overview
5
5
years of professional experience
Work History
Assistant Maitre D'
Ai Fiori - Michelin Star & WS Grand Award - Altamarea Group
New York, NY
12.2023 - Current
- Greeted and seated guests in a friendly manner.
- Assisted Maitre D' with daily operations, such as scheduling staff and ordering supplies.
- Performed opening and closing duties, including setting up dining room for service.
- Ensured all guests were provided with exceptional service throughout their meal.
- Organized reservations for parties of varying sizes, ensuring appropriate seating arrangements.
- Managed the wait staff to ensure efficient table-side service.
- Provided training to new waitstaff on proper restaurant etiquette and procedures.
Hostess and reservations agent
Tavern on the Green
New York, NY
10.2022 - 12.2023
- Welcomed guests, seated guests, tracked and recorded reservations, managed client database, maintained calm and friendly demeanor, ensured company standards
Hostess
Red Mesa
Traverse City, MI
09.2021 - 11.2021
- Enthusiastically greeted guests, seated restaurant guests, tracked and recorded reservations, managed restaurant seating chart, took and prepared to-go orders
Kennel Attendant
Diana's Personal Touch
Traverse City, MI
03.2020 - 09.2021
- Served across all functions in a fast-paced dog grooming and boarding kennel, receptionist, customer service, cleaning/organizing, dog care, bathed and groomed dogs, administered medicines and insulin, communicated with pet owners
Cashier and Server
Doug Murdick's Fudge
Traverse City, MI
06.2019 - 08.2019
- Cashier and server for a high-volume homemade candy store, greeted customers, explained and promoted products, filled and wrapped orders, restocked product
Education
University of Michigan
05.2022
Traverse City Central High School
05.2020
Skills
- Customer Rapport
- Guest relations expertise
- Marketing and Promotions
- Reservation Management
- Team Collaboration
- Telephone reception
- Performance Improvement
Skills And Traits
Enthusiastic attitude regarding given responsibilities, highly organized and detail-oriented, works well independently or in teams, proficient in software applications including Mac suite, Google suite, and Microsoft suite respectively, exceptional customer service skills in high end environments as well as the maintenance of high environments from minding the physical space, to going above and beyond my given responsibilities to ensure seamless and comfortable experiences for all guests.
Timeline
Assistant Maitre D'
Ai Fiori - Michelin Star & WS Grand Award - Altamarea Group
12.2023 - Current
Hostess and reservations agent
Tavern on the Green
10.2022 - 12.2023
Hostess
Red Mesa
09.2021 - 11.2021
Kennel Attendant
Diana's Personal Touch
03.2020 - 09.2021
Cashier and Server
Doug Murdick's Fudge
06.2019 - 08.2019
University of Michigan
Traverse City Central High School
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