Nellie Basso
Spring Hill
Summary
Dynamic professional with a proven track record of enhancing operational efficiency and customer satisfaction at UPS through expert route management and exemplary teamwork. Leveraged attention to detail and problem-solving skills to significantly improve delivery processes. Known for a positive attitude and reliability, consistently achieving high standards in fast-paced environments.
Experienced with client relationship management, providing tailored insurance solutions to meet individual needs. Utilizes strategic negotiation techniques to enhance customer satisfaction and drive sales. Strong understanding of effective communication strategies in insurance sales environment.
Overview
18
18
years of professional experience
Work History
Delivery Driver
Sherwood Florist & Gift Shoppe
03.2023 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Deliver Flowers to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Warehouse Supervisor
UPS
08.2018 - 02.2020
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw daily operations and shipping and handling processes.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
Warehouse Worker
UPS
11.2017 - 08.2018
- Loaded, unloaded, and moved material to production areas and semi trucks.
- Consistently lifted materials weighing as much as 100 pounds plus.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Office Assistant
Express Professional Employment
09.2017 - 03.2018
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing, while completing backgrounds for people.
Owner/Operator
Nellie Erby, Inc.
03.2009 - 08.2017
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Organize a combination of educational and recreational activities for up to six children ranging in ages from 7-13, five days a week for up to 55 hours a week.
- Ability to adapt to unexpected changes in schedules, such as school closings, a child's illness, or the cancellation of games or practices.
- Work in private homes of highly respected people where discretion and confidentiality are important.
- Increased client base from one to eight families since 2009 through word-of-mouth recommendations and personal interviews.
- I was introduced to the Montessori family through the children I provided care for.
Executive Office Assistant
WV Choice
08.2009 - 07.2011
- Optimized workflow processes within the executive team through regular review of procedures to identify areas for improvement or automation opportunities.
- Expedited executive decision-making by researching, compiling, and presenting relevant data and reports.
- Improved internal communication by maintaining an up-to-date database of employee contact information and departmental assignments.
- Collaborated with various departments to gather necessary materials for executive presentations or board meetings preparation.
- Compared time logs from care givers to ensure accurate billing to Medicaid for up to 500 clients per week.
- Prepared payroll ledgers and checks weekly for 550 full and part time employees after reviewing and validating employees' time logs.
- Matched clients with care givers based on factors such as the client's care needs and proximity of care givers.
- Reviewed assessments by the registered nurse and social workers monthly to ensure compliance with Medicaid guidelines.
Banquet Staff Member
Edgewood Country Club
11.2007 - 03.2009
- Coordinated with other departments for seamless execution of large-scale events, resulting in positive feedback from clients.
- Worked closely with management to provide input on menu changes based on observed trends in guest preferences.
- Facilitated smooth banquets by effectively managing time-sensitive tasks such as meal preparation and serving schedules.
- Maintained clean and organized banquet areas, contributing to a positive guest experience.
Personal Assistant
Ficon-bush Insurance Agency
02.2007 - 03.2009
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained calendar and coordinated travel schedule within multi-state area.
- Prepared materials for presentations and seminars to employer groups of 5,000 or more participants, that included current, and potential, clients.
- Responsible for project management and meeting deadlines for the Life and Health department.
- Traveled and assisted the Vice President with presentations to employer groups.
- Maintained credentialing and continuing education information for all Ficon agency.
- Served as a contact point for clients and participated in various community service activities, such as food drives, neighborhood outreach projects sponsored by or including our office.
- Prepared correspondence and reports including both client and recruitment, mailings, letters, reports on commissions paid to sales reps, clients, and spreadsheets.
- Did the supply purchasing for the Health and Life department.
Education
Bachelor of Arts - Psychology
WV State University
Institute, WV12-2015
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Punctual and reliable
- Problem-solving
- Time management skills
- Route management
Timeline
Delivery Driver
Sherwood Florist & Gift Shoppe
03.2023 - Current
Warehouse Supervisor
UPS
08.2018 - 02.2020
Warehouse Worker
UPS
11.2017 - 08.2018
Office Assistant
Express Professional Employment
09.2017 - 03.2018
Executive Office Assistant
WV Choice
08.2009 - 07.2011
Owner/Operator
Nellie Erby, Inc.
03.2009 - 08.2017
Banquet Staff Member
Edgewood Country Club
11.2007 - 03.2009
Personal Assistant
Ficon-bush Insurance Agency
02.2007 - 03.2009
Bachelor of Arts - Psychology
WV State University
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