Nellie Campos
Fort Lauderdale,FL
Summary
Drove luxury retail strategies that enhanced client experiences and fostered leadership within high-end environments.,Cultivated sales performance through targeted team coaching and strategic clienteling operations.,Established enduring client relationships and optimized inventory management to elevate service quality.,Leveraged bilingual skills in English and Spanish to expand client engagement and satisfaction.
Overview
5
5
years of professional experience
Work History
Client Experience Lead/Supervisor
Rebag
01.2025 - Current
- Lead and coach a client facing team to achieve sales and sourcing goals.
- Drive client acquisition and retention through CRM outreach, follow up, and relationship management.
- Utilize Zendesk, Monday.com, and reporting tools to track KPIs and team productivity.
- Support daily store operations including inventory control, merchandising, and BOH logistics.
- Train and onboard new team members on systems, service expectations, and brand standards.
Client Advisor
Neiman Marcus
04.2022 - 12.2024
- Consistently achieved sales goals within Handbags and Fashion Accessories department.
- Delivered high touch personal shopping, styling, and clienteling services to clients.
- Supported visual merchandising team with floor sets, showroom displays, and brand presentations.
- Partnered with Marketing team to coordinate, and plan in store events and promotional experiences.
- Worked directly with premier brands such as Bottega Veneta, Ferragamo, Christian Louboutin, and more.
Flight Attendant
JetBlue Airways
11.2021 - 04.2022
- Delivered premium hospitality and customer service to a diverse passenger base.
- Ensured passenger safety through Federal Aviation Agency compliance, safety checks, and emergency procedures.
- Collaborated with flight crew to maintain smooth, and efficient onboard operations.
- Demonstrated strong communications, and problem solving skills in a fast paced environment that is constantly changing.
- Balances safety responsibilities with hospitality standards to enhance customer experience and satisfaction.
Education
Technical License -
Florida College of Natural Health
Pompano BeachHigh School -
Coral Springs High School
Coral Springs05-2016
Skills
- Assisted customers with luxury sales to enhance their shopping experience
- Supported client relationships through personalized service and engagement
- Contributed to team success by fostering collaboration and motivation
- Executed visual merchandising strategies to attract and engage customers
- Coordinated inventory management processes to optimize stock levels
- Utilized CRM systems to maintain customer data and enhance communication
- Managed Zendesk platform to address customer inquiries effectively
- Operated Shopify platform for seamless online sales transactions
- Facilitated training and development sessions for team members
- Reported on KPIs to track team performance and identify improvement areas
- Resolved conflicts to maintain a harmonious work environment
- Communicated fluently in English and Spanish to assist diverse clientele
Timeline
Client Experience Lead/Supervisor
Rebag
01.2025 - Current
Client Advisor
Neiman Marcus
04.2022 - 12.2024
Flight Attendant
JetBlue Airways
11.2021 - 04.2022
Technical License -
Florida College of Natural Health
High School -
Coral Springs High School