Nellie Cravens
Lauderdale Lakes,FL
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Grateful J's
06.2024 - Current
- Assisted customers in finding products and making informed purchase decisions.
- Maintained organized merchandise displays to enhance customer experience.
- Processed transactions accurately using point-of-sale systems.
- Provided product knowledge support to enhance customer satisfaction.
- Monitored inventory levels and communicated restocking needs effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Handled customer inquiries and resolved issues promptly and professionally.
Junior Stylist
Salon 51
09.2020 - 02.2024
- Collaborated with senior stylists to execute complex hair treatments and styling techniques.
- Maintained cleanliness and organization of styling stations, ensuring a welcoming environment.
- Educated clients on hair care products and maintenance for optimal results post-styling.
- Enhanced client satisfaction by providing personalized styling advice and recommendations.
- Maintained up-to-date knowledge of industry trends and techniques to provide cutting-edge styles for clients.
- Supported the overall salon experience by performing reception duties when needed, contributing to seamless operations.
- Facilitated transportation to and from appointments.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Distributed business cards outside of salon to generate new business.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Educated customers on products to maximize benefits.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Balanced multiple responsibilities such as greeting clients, managing appointment books, and attending to walk-ins, ensuring a smooth-running salon experience for all guests.
- Performed various salon tasks such as shampooing, blow-drying, and styling for efficient service delivery.
- Contributed to salon cleanliness by performing regular maintenance tasks such as sweeping floors and sanitizing tools after each use.
- Managed appointment scheduling efficiently to maximize client bookings and minimize downtime between appointments.
Maintenance/Cleaning
Extra Care Animal Hospital
08.2018 - 05.2019
- Operated cleaning equipment to maintain cleanliness and safety standards across facilities.
- Developed and implemented efficient cleaning schedules to optimize workflow and reduce downtime.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Kept building spaces premises clean inside and outside.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Moved furniture for cleaning and set up for special events.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Safeguarded building security by locking doors and setting alarms at the end of each shift.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
Education
GED -
Atlantic Technical College
Coconut Creek, FLSkills
- Customer service
- Listening skills
- Excellent people skills
- Reliable and punctual
- Outgoing personality
- Cleaning techniques
- Service oriented
Certification
- Cosmetology Training - January 2016 - June 2017 Empire Beauty, Lauderhill, FL
Timeline
Sales Associate
Grateful J's
06.2024 - Current
Junior Stylist
Salon 51
09.2020 - 02.2024
Maintenance/Cleaning
Extra Care Animal Hospital
08.2018 - 05.2019
GED -
Atlantic Technical College