Nellie Payne
North Richland Hills,TX
Summary
Proven Licensed Massage Therapist with a passion for enhancing quality of life and wellness in others. Experienced mastery in most massage techniques and therapeutic modalities. Excels in client relations, consistently boosting client retention and promoting business growth. Known for innovative treatment plans and a commitment to professional development, significantly improving client satisfaction and well-being. Hardworking and organized treatment provider with strong organizational skills eager to secure long term full-time position. Ready to help team achieve company goals and vision.
Overview
20
20
years of professional experience
Work History
Licensed Massage Therapist
Corinthians Wellness Spa
01.2016 - Current
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skill set as a therapist.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
- Consistently maintained high standards of cleanliness and hygiene in accordance with state regulations and industry best practices.
- Educated clients on benefits of regular massage for mental and physical health.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
Licensed Massage Therapist
Back and Neck Care Center
01.2006 - Current
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
- Conducted post-treatment evaluations with clients, discussing their experiences during the session and providing recommendations for ongoing care as needed.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Maintained accurate and up-to-date client records.
- Implemented hygiene and sanitation protocols to ensure safe and clean practice environment.
- Collaborated with healthcare professionals to develop holistic treatment plans for clients with chronic pain.
- Integrated new massage technologies and tools to stay at forefront of industry, enhancing treatment effectiveness.
- Facilitated recovery for athletes with sports-specific massage techniques, improving performance and reducing injury recovery time.
- Streamlined appointment scheduling and record-keeping processes, enhancing overall efficiency of the practice.
- Assisted with administrative tasks such as updating patient records, processing payments, and managing inventory of supplies when necessary.
Licensed Massage Therapist
MARRIOTT, Gaylord National Resort and Convention Center
03.2004 - 08.2024
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication in a High Volume environment.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
- Established and implemented massage protocols and procedures.
- Implemented hygiene and sanitation protocols to ensure safe and clean practice environment.
- Enhanced client relaxation and health by providing customized massage therapies based on individual assessments.
- Contributed to positive team atmosphere by sharing knowledge and techniques with colleagues.
- Developed and maintained client relationships, leading to high rate of repeat business through exceptional service and follow-up.
- Demonstrated flexibility in scheduling availability, accommodating client needs by offering evening or weekend appointments when necessary.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
Education
Bachelor of Arts - Psychology/Kinesiology/Ethnomusicology
University of North Texas
Denton, TX2001
Advanced Massage Therapy & Bodywork Certification
Hands On Therapy
Irving, TX1996
Skills
- Extensive Massage Technique and Anatomy knowledge
- Instinctive Therapeutic touch & Compassionate Caregiver
- Health Services Education & Promotion
- Relationship Building & Customer Service Skills
Timeline
Licensed Massage Therapist
Corinthians Wellness Spa
01.2016 - Current
Licensed Massage Therapist
Back and Neck Care Center
01.2006 - Current
Licensed Massage Therapist
MARRIOTT, Gaylord National Resort and Convention Center
03.2004 - 08.2024
Bachelor of Arts - Psychology/Kinesiology/Ethnomusicology
University of North Texas
Advanced Massage Therapy & Bodywork Certification
Hands On Therapy
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