Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nellie Ruiz Hernandez

Silverthorne,CO

Summary

Hardworking Lead Medical Assistant competent in both clinical and office support. Trains new staff to handle rigors of healthcare work and required protocols. Manages high patient volumes by keeping records updated, supplies stocked and schedules well-coordinated. Skilled in assisting with procedures and triaging patients, and with bilingual fluent skills in english and spanish.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead Medical Assistant

Centura Health
10.2022 - Current
  • Collected and documented patient medical information such as blood pressure and weight.
  • Oriented and trained new staff on proper procedures and policies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Completed EKGs and other tests based on patient presentation in office.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Certified to perform drug screen collections as well as breath alcohol screening.
  • Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Front Desk Clerk

Silverthorne Recreation Center
08.2021 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Enforced rules and held customers accountable for not following gym regulations.
  • Sold memberships and personal training sessions to new customers.
  • Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
  • Mentored newly hired attendants on company policies, cleaning procedures and customer service techniques.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Interacted with customers by phone, email or in-person to provide information.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Completed facility opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Processed cash, credit, debit and check payments.

Medical Assistant

Advanced Dermatology Skin Cancer And Laser Surgery Center
07.2022 - 10.2022
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures and care plan instructions.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Reviewed medical histories and current information to provide accurate information to surgeons.
  • Sterilized instruments and equipment for specific procedures and arranged for surgeons.
  • Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Chriopractic Assistant

Auth Chiropractic & Vitality Center
03.2021 - 08.2021
  • Supported and supervised store opening and closing procedures, including bank deposits and security procedures.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Processed and produced ER, OR and portable x-ray information to assist diagnosis.
  • Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Kept patient rooms clean between services and removed used linens for laundering.
  • Inputted all patient data using Platinum system, making sure all records received appropriate updates.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Determined patients' insurance coverage by notifying carriers and submitted invoices after services had been performed.
  • Used FORTIS software to process patient payments and update accounts.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Prepared patients for examinations, taking vital signs and updating medical histories.
  • Assisted patients in preparation for examinations, assessing and recording vital signs.
  • Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Consistently informed patients of financial responsibilities prior to services being rendered.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Prepared new charts, updated existing charts and managed records transfers between offices.
  • Developed patient care plans with doctor
  • Evaluated progress against goals for all patients.
  • Documented staff information, including service plans, treatment reports and progress notes.
  • Evaluated patients' rehabilitative needs, developed treatment plans and goals and delivered appropriate therapy.
  • Gathered patient data and monitored patient progress at all stages of therapy.
  • Translated medical conditions and terms as well as care instructions to Patients

Sales Associate

Coach
10.2020 - 08.2021
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offered product and service consultations and employed upselling techniques.
  • Built trusting relationships with customers by making personal connections.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Processed orders through company system and coordinated product deliveries.
  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.

Team Leader

Nike
10.2020 - 03.2021
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Worked with fellow sales team members to achieve group targets.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Kept work areas professional, organized and clean at all times.
  • Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Printed labels and tags for for-sale merchandise.
  • Displayed appropriate signage for products and sales promotions.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Replenished inventory with focus on addressing customer needs.
  • Checked out customers by processing payments and bagging items.
  • Delivered real-time, accurate oral translations and interpretations for clients.
  • Provided appropriate contextual information to increase clients understanding of translations.
  • Applied cultural knowledge and interpersonal abilities to help customers open up and explain concerns.
  • Delivered translation services to clients.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Sales Associate

Levi Strauss and Co
07.2019 - 02.2021
  • Managed side work, including dusting, cleaning, sweeping, and restocking product shelves.
  • Used active listening skills to determine client's needs and followed through in meeting requests.
  • Held friendly conversations with clients to generate repeat customers.
  • Recommended products to customers, based on customers' needs and interests.
  • Calculated sales prices and total purchases, and processed cash or credit transactions.
  • Quickly connected with each customer to offer assistance and promote products.
  • Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
  • Maintained knowledge of current sales and promotions, return and exchange policies, and security practices.
  • Demonstrated merchandise operation and explained features.
  • Consulted with customers to understand desires and suggest best products to meet needs.
  • NH Ordered, organized, and rotated supplies.
  • Greeted all customers and provided prompt and friendly service.
  • Processed cash register transactions by inputting product costs and giving back change.
  • Answered product-related questions about all products and the jean fittings to both men and women.
  • Engaged with customers through smiles and greetings, offering product information and providing selling suggestions.
  • Assisted customers with finding things in store, answering questions and providing direction and service.
  • Encouraged customers to sign up for rewards and additional services, consistently exceeding quotas for add-on sales.

Sales Associate

Banana Republic
06.2018 - 07.2019
  • Contacted regular and prospective customers to demonstrate products, explain product features, and solicit orders.
  • Recommended products to customers, based on customers' needs and interests.
  • Answered customers' questions about products, prices, availability, and product uses.
  • Consulted with customers to understand desires and suggest best products to meet needs.
  • Itemized and total customer merchandise selection at checkout counter and processed related payments.
  • Cleaned display cases, shelves, and aisles regularly to keep store professional and customer-ready.
  • Maintained knowledge of current sales and promotions, return and exchange policies, and security practices.
  • Calculated sales prices and total purchases, and processed cash or credit transactions.
  • Quickly connected with each customer to offer assistance and promote products.
  • Demonstrated merchandise operation and explained features.
  • Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
  • Guided visitors to staff members and business locations with warm, personable approach.

Sales Associate

Tommy Hilfiger
01.2018 - 12.2018
  • Answered customers' questions about products, prices, availability, and product uses.
  • Recommended products to customers, based on customers' needs and interests.
  • Quickly connected with each customer to offer assistance and promote products.
  • Minimized loss by watching for and recognizing security risks and active theft.
  • Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
  • Maintained knowledge of current sales and promotions, return and exchange policies, and security practices.
  • Demonstrated merchandise operation and explained features.
  • Completed multiple resets per day to keep merchandise well-organized and presentable.
  • Calculated sales prices and total purchases, and processed cash or credit transactions.
  • Kept inventory levels optimized and supplies organized for forecasted demands.
  • Consulted with customers to understand desires and suggest best products to meet needs.

Employee, McDonalds, Silverthorne, Co
01.2016 - 06.2017
  • Kept food properly stored and limited the size of incoming orders to prevent spoilage.
  • Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
  • Took and completed fast food orders of customers in a timely manner.
  • Presented a cheerful attitude when assisting customers.
  • Determined special requests from guests.
  • Restocked low supplies during shifts, including meats, bread, cookware, vegetables, drinks, and napkins.
  • Cleaned and disinfected food preparation areas, workstations, and equipment.
  • Received orders at the counter or from kiosks and conducted transactions with customers.
  • Took accurate orders and input guests' choices into POS system.
  • Modified orders and added notes to include customers' requests.
  • Restocked counters and guest stations regularly with condiments, napkins, and other supplies.
  • Handled cash with high skill and maintained accurate drawer counts with proper payment processing.
  • Cleaned work areas, equipment, and utensils regularly for optimum team and customer health.
  • Used positivity and good conflict management skills to help resolve customers' complaints and concerns.
  • Listened to customers' requests and suggested menu items based on preferences.
  • Took orders and processed payments for dine-in, carry-out and drive-thru customers.
  • Completed customer orders by packaging or traying the prepared food with utensils, napkins and condiments.
  • Prepared drinks for customers, including brewing coffee and tea on a regular basis.
  • Assisted new team members with responsibilities through effective training, on-going mentoring, and hands-on support.
  • Monitored the dining area and employee work stations to quickly clean up spills and restock supplies.
  • Engaged each guest warmly and with friendly demeanor to build an immediate positive relationship.
  • Collected trash from the dining room and returned reusable items like trays to the kitchen for washing.
  • Maintained steady work pace to deliver hot, fresh, and delicious meals.

Education

MA Certificate - Medical Assisting

Arapahoe Community College
Littleton, CO

High School Diploma -

Summit County High School
Frisco, Co
05.2020

Skills

  • Schedule and calendar management
  • Administrative duties
  • EMR Systems
  • Product and service understanding
  • Able to lift Heavy objects
  • Customer Service
  • Understands mobility assistance needs
  • Calm and level-headed under duress
  • Bilingual and fluent in both English and Spanish
  • Healthcare knowledge
  • Merchandising knowledge
  • Money handling
  • Closing and opening procedures and key holding
  • HIPAA Guidelines
  • Inventory and Supply Management
  • Organizational Skills
  • Procedure Assistance
  • Immunization Administration
  • Phlebotomy

Certification

  • CCMA - Certified Clinical Medical Assistant
  • BLS - Basic Life Support
  • First Aid/CPR Certified

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Lead Medical Assistant

Centura Health
10.2022 - Current

Medical Assistant

Advanced Dermatology Skin Cancer And Laser Surgery Center
07.2022 - 10.2022

Front Desk Clerk

Silverthorne Recreation Center
08.2021 - Current

Chriopractic Assistant

Auth Chiropractic & Vitality Center
03.2021 - 08.2021

Sales Associate

Coach
10.2020 - 08.2021

Team Leader

Nike
10.2020 - 03.2021

Sales Associate

Levi Strauss and Co
07.2019 - 02.2021

Sales Associate

Banana Republic
06.2018 - 07.2019

Sales Associate

Tommy Hilfiger
01.2018 - 12.2018

Employee, McDonalds, Silverthorne, Co
01.2016 - 06.2017

MA Certificate - Medical Assisting

Arapahoe Community College

High School Diploma -

Summit County High School

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Nellie Ruiz Hernandez