Nellie Spencer
Tarrytown
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Server
Freddys Restaurant
07.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Assistant Manager
The Whitlock
03.2018 - 12.2019
- Led restaurant operations, enhancing guest satisfaction through efficient seating,
- Led training initiatives, enhancing employee skills and confidence.
- Cultivated cohesive team environment by providing clear direction and support.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Resolved customer complaints for improved dining experiences and loyalty.
- Managed vendor relationships for timely supply replenishment and cost control.
- Fostered relationships with regular patrons, creating a welcoming atmosphere.
- Oversaw daily operations for improved team cohesion and morale.
- Supervised all areas of restaurant to keep it clean and well-maintained.
Assistant Teacher
YMCA of North Salem
01.2017 - 03.2017
- Collaborated with parents and guardians to build strong communication channels for student success.
- Organized materials and resources for lessons to ensure smooth daily operations.
- Assisted in classroom management to promote a respectful and productive learning atmosphere.
- Supported assessment and feedback processes for students to track academic progress.
- Fostered a positive classroom environment with consistent encouragement and support for students.
- Supported student physical, mental, and social development using classroom games and activities.
Receptionist
Aura Salon
04.2016 - 02.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
- Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
Education
Associates Degree -
Westchester Community College
05.2021
High School Diploma -
Walter Panas High School
06.2016
Skills
- Cocktail Preparation Expertise
- Dining Experience Management
- Exceptional customer service
- Guest engagement
- Cash Handling
- Team Collaboration
- Leadership
- Training
- Strong work ethic
Timeline
Server
Freddys Restaurant
07.2022 - Current
Assistant Manager
The Whitlock
03.2018 - 12.2019
Assistant Teacher
YMCA of North Salem
01.2017 - 03.2017
Receptionist
Aura Salon
04.2016 - 02.2017
High School Diploma -
Walter Panas High School
Associates Degree -
Westchester Community College
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