Nellie Surface
Ponca City,OK
Summary
Security officer with a strong background in guest service, access control management, and CCTV monitoring. Known for effective radio communication, patrol support, and careful incident documentation. Ready to support secure operations and respond quickly to changing needs.
Overview
11
11
years of professional experience
Work History
Security Officer
Osage Casinos
Ponca City, Oklahoma
03.2022 - Current
- Achieved CLEET certification to ensure compliance with industry standards. Employed computer skills for accurate data entry and effective management. Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. Cooperates and communicates with all fellow employees. Gives directions and provides escort to customers in need. Operated company vehicles to ensure safety and security across all property sections. Makes chip fills, jackpot verifications. Regularly provides escorts of money and persons in money-handling positions. Managed administrative duties to support supervisor and streamline operations. Secured assets by radio communication, recorded all calls and movements in a casino, and logged all calls for security as required. Completed mandatory logs, recorded and transmitted all information to appropriate OMDEC personnel.
- Patrolled casino floor, entrances, and parking areas for safety concerns.
- Monitored surveillance feeds for suspicious activity and policy violations.
- Checked guest credentials and controlled restricted area access.
Security
Walmart
Medford, Oregon
03.2016 - 02.2021
- Assessed security controls for effectiveness and efficiency, identifying areas for enhancement.
- Executed data security procedures to safeguard customer confidentiality.
- Supported security for strategic objectives during reconnaissance missions.
- Identified security risks in network infrastructure, facilitating risk mitigation strategies.
Fire Crew Lead
Service Master Services
Grants Pass, Oregon
10.2017 - 02.2020
- Led cleanup crews for ServiceMaster Services restoration and custodial projects.
- Trained team members on safety, equipment use, and daily service procedures.
- Assigned work duties and monitored shift progress across active job sites.
- Inspected completed cleaning tasks for quality and client readiness.
- Coordinated supplies, tools, and equipment for ServiceMaster Services crews.
- Communicated site needs and service updates to customers and supervisors, ensuring alignment on project requirements.
- Enforced safety rules and proper handling of cleaning chemicals and materials.
- Supported emergency restoration response, including water and fire cleanup.
- Addressed crew disputes quickly to foster a positive work environment. among crew members by addressing problems immediately and mediating disagreements.
- Inspected crew equipment regularly to ensure proper functioning and minimize downtime.
- Identified improvement areas and implemented new procedures to enhance operational efficiency.
- Created effective schedules for crew members to maximize efficiency.
Education
Accounting And Computers
Rogue Community College
Grants Pass, OR06-1990
Skills
- CCTV monitoring expertise
- Access management
- Incident analysis
- Patrol operations oversight
- Emergency coordination
- Effective communication
Timeline
Security Officer
Osage Casinos
03.2022 - Current
Fire Crew Lead
Service Master Services
10.2017 - 02.2020
Security
Walmart
03.2016 - 02.2021
Accounting And Computers
Rogue Community College