Nellie Thompson

aimCoordinated with warehouse staff to ensure timely order fulfillment and delivery.

• Handled high-volume paperwork and collaborated with administrators to resolve shipping problems.
• Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
• Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
• Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
• Verified orders by comparing names and quantity of items packaged with shipping documents.
• Managed 15-20 calls every hour that was routed through the shipping office,

• Enhanced data accuracy by meticulously entering and updating policyholder information in the insurance database.
• Supported underwriting team''s decision-making process by gathering pertinent applicant information and maintaining accurate records.
• Demonstrated strong problem-solving skills, addressing any encountered issues related to data entry processes in a timely and effective manner.
• Completed data entry tasks with accuracy and efficiency.

• Built strong client relationships for repeat business through exceptional customer service and follow-up communication.
• Established rapport with clients through active listening skills and tailored recommendations based on their unique preferences and requirements.
• Oversaw store operations during manager absences ensuring smooth running of daily tasks.
• Consistently exceeded monthly sales targets by utilizing a proactive approach to prospecting and maintaining strong client relationships.

• Honor Roll
• President of FBLA