Nellie Veazy
Brooklyn,NY
Summary
Offering strong organizational and interpersonal skills, eager to learn and grow in property management. Brings understanding of administrative tasks and tenant relations, focusing on effective communication and coordination. Ready to use and develop problem-solving and multitasking abilities in Receptionist and Assistant Property Manager roles,.
Overview
18
18
years of professional experience
Work History
Assistant Property Manager
RY Management
06.2024 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept accurate records of all resident and tenant correspondence.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Assisted in the preparation of ledgers,family compositions.
Receptionist
RY Management
01.2024 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
Receptionist
Access Staffing - RY Management
01.2023 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Front Desk Associate/Patient Health Navigator
Access Staffing NYC Health And Hospitals
09.2021 - 07.2022
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Reported to site operations lead,ensured that the demographic and insurance information is correctly recorded in epic emr system.
- Greeted patients and visitors at front desk and engaged in pleasant conversations while managing check-in process.
- Reviewed and scanned documents, including insurance information,coordinated with nurses, and other staff to resolve problems.
Receptionist/HR Assistant
Bowery Residents Committee
03.2016 - 04.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with staff, and updated employee records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained training materials and information packetsfor new hires.
- Directed employees to appropriate personnel to address concerns,resolve complaints or answer program related matters.
Receptionist
Bowery Residents Committee
05.2007 - 03.2016
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
GED -
NYC Board OF Education
Albany, NYSkills
- Administrative support
- Strong communication skills
- Telephone and email etiquette
- Data entry
- Customer relations
- Personnel management
Timeline
Assistant Property Manager
RY Management
06.2024 - Current
Receptionist
RY Management
01.2024 - 06.2024
Receptionist
Access Staffing - RY Management
01.2023 - 12.2023
Front Desk Associate/Patient Health Navigator
Access Staffing NYC Health And Hospitals
09.2021 - 07.2022
Receptionist/HR Assistant
Bowery Residents Committee
03.2016 - 04.2021
Receptionist
Bowery Residents Committee
05.2007 - 03.2016
GED -
NYC Board OF Education
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