Nellie Ventura
McAllen,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
15
15
years of professional experience
1
1
Certification
Work History
ATL CSR
United Health Care
McAllen, TX
09.2023 - Current
- Provided customer service support to customers over the phone and by email.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Participated in team meetings or training sessions when necessary.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Adhered to company's established protocols for handling confidential data.
- Documented all conversations with customers in CRM software according to company standards.
- Consulted with customers regarding needs and addressed concerns.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Ensured compliance with applicable laws and regulations for provision of services.
- Gathered feedback from customers regarding products and services.
- Generated reports on customer inquiries and complaints for management review.
Environmental Health and Safety Specialist
Thyssen Krupp Metals
Dallas, TX
02.2023 - 08.2023
- Evaluated new technologies or processes for potential impacts on worker health and safety.
- Maintained records of all occupational injuries and illnesses including medical treatment provided by outside providers.
- Identified areas of improvement in existing processes to reduce risk of injury or illness.
- Conducted safety inspections to identify potential risks or non-compliance with regulations.
- Analyzed data from incident reports to determine trends and recommend corrective action plans.
- Ensured proper disposal methods were followed for any hazardous waste generated by the company.
- Investigated accidents and incidents occurring in the workplace and prepared detailed reports outlining root causes, corrective actions taken.
- Provided training for employees on safe work practices, hazardous materials handling, and emergency response protocols.
- Participated in regular meetings with management teams to discuss current safety topics relevant to their operations.
- Created hazard assessment forms used to document potential hazards in the workplace environment.
- Provided technical advice on matters relating to occupational health and safety issues.
- Performed environmental sampling tests to ensure compliance with local, state, and federal regulations.
- Developed and maintained safety policies, procedures, and standards.
- Coordinated with other departments within the organization to ensure that all safety requirements are met.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
- Conducted safety training or education programs to demonstrate use of safety equipment.
- Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
- Inspected specified areas to verify presence of fire prevention equipment, safety equipment and first-aid supplies.
- Led teams of risk management and operational personnel in development of hazard analyses and risk assessments.
- Developed noise surveys, continuous atmosphere monitoring and ventilation surveys.
- Coordinated right-to-know programs regarding hazardous chemicals or other substances.
- Analyzed incident data to identify trends in injuries, illnesses and accidents.
- Determined root causes of accidents via in-depth investigations and identified potential prevention strategies to mitigate future risk.
- Maintained and updated emergency response plans or procedures.
- Participated in business safety committee meetings and health and safety audits.
Environmental Health and Safety Specialist
The Scotts Company, LLC/ Hawthorne Hydroponics
Santa Rosa, CA
02.2019 - 06.2022
- Evaluated new technologies or processes for potential impacts on worker health and safety.
- Maintained records of all occupational injuries and illnesses including medical treatment provided by outside providers.
- Identified areas of improvement in existing processes to reduce risk of injury or illness.
- Monitored compliance of workers with applicable laws and regulations related to health and safety.
- Conducted safety inspections to identify potential risks or non-compliance with regulations.
- Analyzed data from incident reports to determine trends and recommend corrective action plans.
- Ensured proper disposal methods were followed for any hazardous waste generated by the company.
- Investigated and reported on safety hazards in the workplace.
- Reviewed employee job descriptions to ensure they accurately reflect their duties as it relates to health and safety requirements.
- Investigated accidents and incidents occurring in the workplace and prepared detailed reports outlining root causes, corrective actions taken.
- Provided training for employees on safe work practices, hazardous materials handling, and emergency response protocols.
- Participated in regular meetings with management teams to discuss current safety topics relevant to their operations.
- Responded promptly when notified of unsafe conditions or behaviors at worksites.
- Developed programs designed to promote a safe work environment through education and awareness initiatives.
- Created hazard assessment forms used to document potential hazards in the workplace environment.
- Assisted in developing emergency response plans for hazardous material incidents.
- Provided technical advice on matters relating to occupational health and safety issues.
- Performed environmental sampling tests to ensure compliance with local, state, and federal regulations.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
- Developed and maintained safety policies, procedures, and standards.
- Coordinated with other departments within the organization to ensure that all safety requirements are met.
- Conducted safety training or education programs to demonstrate use of safety equipment.
- Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
- Inspected specified areas to verify presence of fire prevention equipment, safety equipment and first-aid supplies.
- Maintained and updated emergency response plans or procedures.
- Participated in business safety committee meetings and health and safety audits.
- Determined root causes of accidents via in-depth investigations and identified potential prevention strategies to mitigate future risk.
- Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
- Led teams of risk management and operational personnel in development of hazard analyses and risk assessments.
- Analyzed incident data to identify trends in injuries, illnesses and accidents.
- Supported health and safety technicians aligned to facility by providing guidance, coaching and direction.
- Developed and created materials for new employee health and safety orientations.
- Developed noise surveys, continuous atmosphere monitoring and ventilation surveys.
- Collaborated with engineers or physicians to institute control or remedial measures for hazardous or potentially hazardous conditions or equipment.
- Coordinated right-to-know programs regarding hazardous chemicals or other substances.
Environmental Health and Safety Specialist
The Scotts Miracle-Gro Company
Maricopa, AZ
10.2008 - 02.2019
- Assisted in preparing budgets for health and safety initiatives such as equipment purchases or training courses.
- Evaluated new technologies or processes for potential impacts on worker health and safety.
- Maintained records of all occupational injuries and illnesses including medical treatment provided by outside providers.
- Identified areas of improvement in existing processes to reduce risk of injury or illness.
- Monitored compliance of workers with applicable laws and regulations related to health and safety.
- Conducted safety inspections to identify potential risks or non-compliance with regulations.
- Analyzed data from incident reports to determine trends and recommend corrective action plans.
- Ensured proper disposal methods were followed for any hazardous waste generated by the company.
- Investigated and reported on safety hazards in the workplace.
- Reviewed employee job descriptions to ensure they accurately reflect their duties as it relates to health and safety requirements.
- Investigated accidents and incidents occurring in the workplace and prepared detailed reports outlining root causes, corrective actions taken.
- Provided training for employees on safe work practices, hazardous materials handling, and emergency response protocols.
- Participated in regular meetings with management teams to discuss current safety topics relevant to their operations.
- Responded promptly when notified of unsafe conditions or behaviors at worksites.
- Developed programs designed to promote a safe work environment through education and awareness initiatives.
- Created hazard assessment forms used to document potential hazards in the workplace environment.
- Assisted in developing emergency response plans for hazardous material incidents.
- Provided technical advice on matters relating to occupational health and safety issues.
- Performed environmental sampling tests to ensure compliance with local, state, and federal regulations.
- Coordinated with other departments within the organization to ensure that all safety requirements are met.
- Developed and maintained safety policies, procedures, and standards.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
- Conducted safety training or education programs to demonstrate use of safety equipment.
- Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
- Inspected specified areas to verify presence of fire prevention equipment, safety equipment and first-aid supplies.
- Maintained and updated emergency response plans or procedures.
- Participated in business safety committee meetings and health and safety audits.
- Determined root causes of accidents via in-depth investigations and identified potential prevention strategies to mitigate future risk.
- Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
- Led teams of risk management and operational personnel in development of hazard analyses and risk assessments.
- Analyzed incident data to identify trends in injuries, illnesses and accidents.
- Supported health and safety technicians aligned to facility by providing guidance, coaching and direction.
- Ordered suspension of activities posing threats to workers' health or safety.
- Developed and created materials for new employee health and safety orientations.
- Investigated adequacy of ventilation, exhaust equipment or lighting potentially affecting employee health and performance.
- Surveyed techniques used in transportation regarding use and storage of chemical agents and toxic materials.
- Developed noise surveys, continuous atmosphere monitoring and ventilation surveys.
- Collaborated with engineers or physicians to institute control or remedial measures for hazardous or potentially hazardous conditions or equipment.
- Coordinated right-to-know programs regarding hazardous chemicals or other substances.
- Collected samples of dust, gases and other potentially toxic materials for analysis.
Education
Some College (No Degree) - Criminal Justice
Central AZ College
Coolidge, AZSkills
- Complaint Handling
- Complaint Resolution
- Inbound and Outbound Calling
- Appointment Scheduling
- Customer Service
- Multi-Task Management
- Medical Terminology Knowledge
- Conflict Resolution
- Researching
- Administrative Support
- Document Control
- Office Equipment Proficiency
- Microsoft Outlook
- Positive and Professional
- Microsoft PowerPoint
- Staff Training
- Project Management Abilities
- Report Preparation
- Process Optimization
- Quality Control
- Spreadsheets
- Documentation
- Shipping and Receiving Understanding
- Coordination
- Quality Assurance Controls
- Problem-Solving Abilities
- Team Development
- Critical Thinking
Certification
- CPR ,FIRST AID & AED CERTIFIED INSTRUCTOR
- OSHA10/30
- NFPA 40
- CERTIFIED MA
- HOMELAND SECURITY
- UNITED STATES NAVY VETERAN
- TRAIN THE TRAINER INSTRUCTOR
- HAZARDOUS WASTE
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
ATL CSR
United Health Care
09.2023 - Current
Environmental Health and Safety Specialist
Thyssen Krupp Metals
02.2023 - 08.2023
Environmental Health and Safety Specialist
The Scotts Company, LLC/ Hawthorne Hydroponics
02.2019 - 06.2022
Environmental Health and Safety Specialist
The Scotts Miracle-Gro Company
10.2008 - 02.2019
Some College (No Degree) - Criminal Justice
Central AZ College
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