NELLIE M HERNANDEZ
Santa Ana,CA
Summary
Self-motivated individual seeking to secure a full -time accounting clerk position; where I can contribute my strong customer service, clerical support, and organizational skills.
Professional in field of accounting, bringing valuable expertise in financial analysis, reporting, and compliance. Proven ability to improve processes and maintain accurate financial records. Reliable team collaborator with focus on achieving results and adaptability to changing needs. Proficient in financial management and regulatory compliance.
Overview
26
26
years of professional experience
Work History
Office Administrative Assistant
AppleOne Employment Services / JAMS
07.2024 - 05.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Accounting Specialist
SC Fuels / Pilot Travel Center
04.2018 - 04.2024
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Expedited invoice processing by accurately coding expenses to appropriate accounts and tracking payments.
- Improved cash flow management with diligent monitoring of accounts receivable and timely follow-up on overdue payments.
- Collaborated with colleagues to complete quarterly reconciliations, ensuring accurate account balances.
- Increased productivity by organizing and maintaining a comprehensive filing system for all financial documents.
- Reduced errors in financial reporting through meticulous attention to detail and thorough double-checking of figures.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Entered figures using 10-key calculator to compute data quickly.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Tracked income and expenses for business using accounting software.
- Verified and post account transactions to prepare checks and maintain accounting ledgers.
- Maintained excellent financial standings by working closely with Accountant to process business transactions.
Clerical Support, Engineering Staff
Apple One, City of Anaheim Public Works
01.2017 - 02.2018
- To all Public Works –,
- Fed-Ex/Certified mail/Regular mail outs
- Daily Mail Distribution
- Answer a multi-line telephone
- Provide over the counter customer service to the public regarding department and city-wide services
- Manage record plans/files for PW – Engineering /Records
- Time tracking, enter redlines, run reports and able to navigate in Tidemark
Advantage Cashier
K, Mortgage Services
01.2015 - 01.2017
- Invoicing preservation and maintenance of bank owned residential properties
- Processing work orders for both outgoing as well as completed work orders primarily related to monthly maintenance items such as grass cuts, winterizations, Initial lock changes, Initial presale services, notice posting
- DIL inspection, PF Lock box orders
- Process a 100 invoices daily
- Fiserv application system – closing out CIT request such as Deed in Lieu inspections order and sending key codes and setting up meet and greets with vendors
- Client Portal – submitting damage assessment for properties
- Submitting bids for approvals
- Working in Field Comm
- System
Front office
Apple One, City of Anaheim Public Works
01.2014 - 01.2015
- Support
- Answering multiple phone lines
- Data entry
- Documenting multiple files and plans in the city records department
- Scanned documentation and entered into the database
- Quality checking plans and documents in the Laserfiche software system
- Obtained scanned records and uploaded them into database.
Lender Processing Services
01.2007 - 01.2013
- Receive and Record cash and maintain cash records
- Prepared daily bank deposit for multiple bank accounts
- Provided data entry work for accounts payable, entering invoices, paying vendors, and newspaper fees
- Cross-trained in billing, entering billing fees for clients
- Credit card processing
- Reviewed collections reports to determine the status of collections and the amounts of outstanding balances
- Monitored payments due from clients and promptly contacted clients with past due payments
- Entered at least 100 invoices each day into the in-house accounting software
- Posted receipts to appropriate general ledger accounts.
Receptionist/ mailroom clerk/ File room clerk
Apple One
01.2005 - 01.2007
- Entered numerical data into database in a timely and accurate manner
- Answering multiple phone lines
- Organized forms, made photocopies, filed records, and prepared correspondence and reports
- Sorting mail
- Added new material to file records and created new records
- Data entry
- Assisted with receptionist duties, file organization and research and development.
Cashier clerk
Sav-on Drug Store
01.1999 - 01.2005
- Utilized QuickBooks accounting system to reflect accurate financial records
- Entered financial data into company accounting database to be verified and reconciled
- Developed monthly and quarterly profit and loss statements and balance sheets.
Education
Associate of Business Administration - Business Administration And Management
Santa Ana College
Santa Ana, CA06-2026
Skills
- Microsoft office Word, Excel, Outlook, PowerPoint
- Scheduling appointments
- Scheduling and calendar management
- File organization
- Document scanning
- Confidentiality handling
- File management
- Accounting support
- Multitasking and organization
- Team support
- Scanning and copying
- Administrative support
- Multi-line phone proficiency
- Time management
- Mail handling
- Data entry
- Ability to adapt to new concept very quickly
- Excellent analytical, problem-solving and decision making skills
- Dedicated team player
- 10-Key Proficiency
Timeline
Office Administrative Assistant
AppleOne Employment Services / JAMS
07.2024 - 05.2025
Accounting Specialist
SC Fuels / Pilot Travel Center
04.2018 - 04.2024
Clerical Support, Engineering Staff
Apple One, City of Anaheim Public Works
01.2017 - 02.2018
Advantage Cashier
K, Mortgage Services
01.2015 - 01.2017
Front office
Apple One, City of Anaheim Public Works
01.2014 - 01.2015
Lender Processing Services
01.2007 - 01.2013
Receptionist/ mailroom clerk/ File room clerk
Apple One
01.2005 - 01.2007
Cashier clerk
Sav-on Drug Store
01.1999 - 01.2005
Associate of Business Administration - Business Administration And Management
Santa Ana College
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