Nellie West
Monterey,CA
Summary
Detail-oriented Administrative Professional with over 10 years of experience in streamlining operations, coordinating cross-functional tasks, and maintaining superior client relations. Excels in organizational management, communication, and problem-solving, with strong ability to adapt to dynamic environments. Eager to leverage expertise in administrative coordination and client support to drive account management excellence at Kaiser Permanente.
Overview
10
10
years of professional experience
Work History
Administrative Support Technician
Department of the Army
01.2024 - Current
- Interacts with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Creates and maintains detailed administrative processes and procedures to drive efficiency and accuracy.
- Transcribes and organized information to assist in preparing speeches and presentations.
- Coordinated complex schedules and managed communications for multiple stakeholders, ensuring seamless day-to-day operations.
- Maintained and organizes critical documents, contracts, and reports, ensuring data accuracy and confidentiality.
- Supports staff communications by addressing inquiries and escalating concerns to appropriate departments.
- Implements process improvements that enhanced team productivity and client satisfaction.
Business Development Representative
Monterey Bay Deliveries
04.2023 - Current
- Networked among local business and community organizations to develop leads and generate business.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Developed business pipeline using cold and warm techniques.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Negotiated contracts and closed sales with new and existing clients.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Engaged with customers to build business relationships.
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
Office Assistant II
Monterey County Department Of Social Services
05.2008 - 06.2016
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Created and maintained detailed records of all office activities.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Utilized office management software to record and track customer information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Compiled and analyzed data to produce reports.
Education
Bachelor of Science - Business Administration
California State University, Monterey Bay
Seaside, CA05-2023
Skills
- Account Management: Relationship building, retention strategies, client engagement
- Administrative Expertise: Scheduling, documentation, task prioritization
- Collaborative Problem-Solving: Skilled at working with cross-functional teams to achieve project goals
- Technical Proficiency: Microsoft Office Suite, Google Workspace, Python, MySQL, SAS, JMP
- Analysis: Data reporting, KPI tracking, identifying trends for strategic planning
Timeline
Administrative Support Technician
Department of the Army
01.2024 - Current
Business Development Representative
Monterey Bay Deliveries
04.2023 - Current
Office Assistant II
Monterey County Department Of Social Services
05.2008 - 06.2016
Bachelor of Science - Business Administration
California State University, Monterey Bay
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