Nellisa Colon
Orlando
Summary
Resourceful professional with many years experience overseeing data collection, entry, and archival to support optimized document workflow. Expert verification of information to meet stringent regulatory and departmental SOP. Monitors DBMS entry to achieve metrics thresholds for document organization and retrieval. Hands-on assessment and investigation of data discrepancy queries to troubleshoot requests-for-service.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Data Coordinator
Blue Cross Blue Shield of Florida
Jacksonville
07.2023 - 02.2026
- Managed data entry for member information and claims processing.
- Coordinated communication between departments to ensure data accuracy.
- Assisted in developing data tracking systems for improved reporting.
- Supported training sessions for team members on data management tools.
- Conducted regular audits of data to identify discrepancies or issues.
- Collaborated with IT to troubleshoot database-related problems effectively.
- Streamlined processes to enhance efficiency in data handling operations.
- Extracted and analyzed large amounts of data to identify trends or patterns.
Customer Support Specialist
Washington Gas
Washington
11.2021 - 09.2022
- Assisted customers with inquiries regarding gas services and billing issues.
- Managed customer accounts using customer relationship management software.
- Collaborated with team members to resolve complex customer concerns effectively.
- Documented customer interactions and feedback for quality assurance purposes.
Insurance Data Entry Clerk
Blue Cross Blue Shield of MI
Michigantown
11.2021 - 09.2022
- Entered insurance data accurately into company databases.
- Reviewed claims for completeness and compliance with policies.
- Updated client information across multiple software systems.
- Maintained organized records of insurance documents and communications.
- Collaborated with colleagues to streamline data entry workflows.
- Supported training of new staff on data entry procedures and tools.
- Assisted with processing claims by verifying coverage details in the database.
- Created detailed documentation outlining company's data entry protocols.
- Updated customer profiles with new contact information as needed.
- Followed established procedures when entering customer data into the system.
- Performed daily checks on system to ensure accuracy of data entry.
- Maintained confidentiality of sensitive client information at all times.
- Provided technical support related to software applications used in the department.
- Inputted customer information into database accurately and efficiently.
- Organized and maintained up-to-date filing systems for easy retrieval of documents.
Pharmacy Technician
Walgreens
Orlando
01.2019 - 05.2020
- Processed prescriptions accurately and efficiently for diverse customer needs.
- Assisted pharmacists in preparing medications and managing inventory levels.
- Provided exceptional customer service by answering questions and addressing concerns.
- Maintained cleanliness and organization of pharmacy workspaces and equipment.
- Operated pharmacy software to manage prescriptions and patient information securely.
- Collaborated with healthcare professionals to ensure optimal patient care solutions.
Education
Bachelor of Science - Business
Daytona State College
Daytona Beach, FL 04.2023 - 04.2026
Medical Coding And Billing
Career Technical Institute
Washington, DC 03.2020 - 04.2021
Skills
- Customer service
- Communication skills
- Competitor analysis
- Interpersonal skills
- Verbal and written communication
- Customer feedback tracking
- Brand promotion
- Online reputation monitoring
- Brand development and awareness
- Social listening
- Social media and promotions
- Audience analysis
- Engagement monitoring
- Stock photography
- Content coordination
- Web 20 savvy
- Marketing team collaboration
- Promotion tactics implementation
- Media licensing
- Marketing automation
- Blogger relations
- Facebook, instagram, linkedin
- Marketing analytics
Languages
English
Native/ Bilingual
Timeline
Data Coordinator
Blue Cross Blue Shield of Florida
07.2023 - 02.2026
Bachelor of Science - Business
Daytona State College
04.2023 - 04.2026
Customer Support Specialist
Washington Gas
11.2021 - 09.2022
Insurance Data Entry Clerk
Blue Cross Blue Shield of MI
11.2021 - 09.2022
Medical Coding And Billing
Career Technical Institute
03.2020 - 04.2021
Pharmacy Technician
Walgreens
01.2019 - 05.2020