NELLY A LLANOS

Responsibilities

Interacting with customers by phone to answer questions and obtain info to ensure repairs are made promptly to assure total customer satisfaction

• Created service tickets.

• Ensure mechanics receives information on repair request.

• Re-route call to available mechanic

• Provide customers with time of arrival

• Answer email in timely matter

• Trainer

• Oversee the overall operations and sales of location with responsibilities include: Sales associate training in the areas: store computer system to process sales and inventory control, product lines and product knowledge, store sales policies, processing drawer count reconciliation of transactions including completion of reports and forms.
• Provide training and ongoing support to sales staff as it relates to product, inventory control and computer knowledge.
• Provide constructive feedback ongoing to associate on a collective and individual basis.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Responded to customer questions and requests in a prompt and efficient manner.
• Recommended merchandise to customers based on their needs and preferences.
• Contacted other store locations to determine merchandise availability.
• Engaged with customers in a sincere and friendly manner.
• Completed all cleaning, stocking and organizing tasks in assigned sales area.
• Prioritized helping customers over completing other routine tasks in the store.
• Promoted to Key Holder after 6 months of employment.
• Created strategies to develop and expand existing customer sales, increasing monthly sales.