Nelly Baez
Mohnton,PA
Summary
An accomplished professional with 10+ years of experience in health care management and administration. Experienced in developing, implementing, and managing facility policies and procedures. A strong leader with outstanding interpersonal, communication, and organizational skills. Highly skilled and enthusiastic professional with over ten years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management, and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
14
14
years of professional experience
Work History
Assistant Practice Manager
Aids Care Group
Reading, PA
10.2018 - Current
- Supervised team of 6-7- office personnel
- Managed billing procedures, leading to increased revenue collection rates without compromising patient relationships
- Optimized workflow processes for greater efficiency, allowing more time for direct patient interaction and care
- Implemented effective inventory management system, minimizing supply waste and keeping costs low without sacrificing service quality
- Acted as a liaison between physicians, staff, and patients, resolving any conflicts or concerns professionally to maintain a positive practice environment
- Collaborated with physicians on strategic planning initiatives to grow the practice and enhance its reputation in the community
- Oversaw daily operations of the medical practice, ensuring adherence to industry standards and regulations
- Created and implemented organizational policies and procedures
Phlebotomist
Penn State Health St. Joseph Medical Center
Reading, PA
10.2023 - Current
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets
- Continually seek opportunities for professional development by attending workshops and conferences and staying up-to-date on industry best practices in phlebotomy techniques.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios
Phlebotomist
Reading Hospital - Tower Health
Reading, PA
01.2017 - 04.2020
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery
- Continually sought opportunities for professional development by attending workshops, conferences, and staying up-to-date on industry best practices in phlebotomy techniques
Medical Assistant Manager
Orthopaedic Associates Of Reading
Reading, PA
03.2015 - 06.2018
- Ensured accurate billing practices while overseeing medical assistants'' documentation of services rendered during appointments
- Enhanced patient care by streamlining medical assistant tasks and improving daily workflow
- Conducted performance evaluations of medical assistants, fostering professional growth and development
- Reduced patient wait times by implementing efficient scheduling practices for medical assistants
- Upheld high-quality assurance standards by consistently monitoring clinical practices/procedures adherence levels among all medical assistants under managerial supervision purview
- Collaborated with physicians to develop effective patient care plans, resulting in improved patient outcomes
- Participated in regular audits to maintain compliance with all regulatory standards within the healthcare field
- Streamlined office workflows through close collaboration with administrative staff members such as receptionists or billing coordinators where applicable within organization hierarchy structure dynamics
Office Clinical Supervisor
Farias Health Clinic
Reading, PA
08.2010 - 10.2015
- Optimized scheduling processes that promoted efficient use of time in order to maximize clinician availability for direct patient contact
- Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning
- Served as a liaison between clinical staff and administration to address concerns and optimize workflows
- Implemented performance improvement initiatives focused on enhancing client experience and service quality
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions
- Established strong referral networks with local healthcare providers that facilitated seamless coordination between services
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability
Education
Bachelor of Science - Health Administration
Alvernia University
Reading, PA05.2024
Medical Assistants - Health Aide
Orion College
Fort Lauderdale, FL02.2014
Nurse Aid Certification - Nursing Assistance
Reading Area Community College
Reading, PA06.2009
High School Diploma -
Conrad Weiser High School
Robesonia, PA06.2009
Skills
- Workflow Management
- Referral management
- Records Management
- Policy and procedure development
- Performance Metrics
- Practice Management
- Budget Oversight
- Schedule Management
- Supplies Ordering
- Regulatory Compliance
- Employee Training Program
- Risk Management
- Employee Performance Evaluations
- Medical clinical procedures
- Clinical Quality Program Standards
Timeline
Phlebotomist
Penn State Health St. Joseph Medical Center
10.2023 - Current
Assistant Practice Manager
Aids Care Group
10.2018 - Current
Phlebotomist
Reading Hospital - Tower Health
01.2017 - 04.2020
Medical Assistant Manager
Orthopaedic Associates Of Reading
03.2015 - 06.2018
Office Clinical Supervisor
Farias Health Clinic
08.2010 - 10.2015
Bachelor of Science - Health Administration
Alvernia University
Medical Assistants - Health Aide
Orion College
Nurse Aid Certification - Nursing Assistance
Reading Area Community College
High School Diploma -
Conrad Weiser High School
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