Nelly Barocio
Santa Ana,CA
Summary
Accomplished Administrative Professional with a proven track record at AltaMed Health Services Corporation, enhancing operational efficiency and fostering client relationships. Excelled in leadership roles, significantly improving patient satisfaction and streamlining office operations. Skilled in Microsoft Excel and adept at fostering professional relationships, demonstrating a commitment to excellence and teamwork.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
AltaMed Health Services Corporation
06.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Front Office Supervisor
AltaMed Health Services Corporation
04.2013 - 06.2019
- Developed strong relationships with repeat customers/Patients through personalized service and attention to detail in meeting their needs.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Dispersed petty cash to employees and collected and managed receipts.
- Achieved high-quality service by maintaining open communication channels among team members.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Coordinated with other departments to resolve any patient issues promptly, ensuring a seamless experience from arrival to departure.
- Consistently exceeded goals such as No Show rate, Provider Productivity and Patient Satisfaction
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Promoted positive work environment by fostering teamwork among front office staff members.
Front Office Lead
AltaMed Health Services Corporation
06.2006 - 04.2013
- Demonstrated strong leadership skills by mentoring new hired staff members on proper procedures and etiquette for dealing with patients.
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Managed financial transactions accurately, balancing cash drawers daily to prevent discrepancies or errors in accounting records.
- Handled sensitive patient information discretely, adhering to strict confidentiality protocols at all times.
- Improved patient satisfaction by addressing concerns promptly and professionally, resulting in positive feedback from clients.
- Handled patient eligibility by verifying the insurance prior to scheduled appointment
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Scheduled appropriate appointment for each patient
- Cross trained in every specialty in house, Family Practice, OB-GYN and Pediatrics
- Monitored office supplies by checking inventory and placing orders.
- Developed internal relationships with colleagues
- Cross trained other Front Office Lead staff members from other locations
Education
High School Diploma -
Saddleback High School
Santa Ana, CA06.2000
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Excel
- Time Management
- Microsoft Outlook
- Customer and client relations
- Office Management
- Dedicated Team Player
Timeline
Administrative Assistant
AltaMed Health Services Corporation
06.2019 - Current
Front Office Supervisor
AltaMed Health Services Corporation
04.2013 - 06.2019
Front Office Lead
AltaMed Health Services Corporation
06.2006 - 04.2013
High School Diploma -
Saddleback High School
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