NELLY CABEZAS
SUNRISE
Summary
Detail-oriented Pharmacy Technician with extensive experience in prescription preparation, labeling, and inventory management. Skilled in regulatory compliance and patient interactions, ensuring accurate information and effective communication. Proven ability to promote teamwork and deliver high-quality customer service in fast-paced environments. Committed to ethical practices and continuous improvement in pharmacy operations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Compounding Pharmacy Technician
National Treatment Delivery and Care
Deerfield Beach
02.2023 - Current
- Prepared customized medications according to physician specifications and patient needs.
- Operated compounding equipment to ensure precise ingredient mixing for optimal medication quality.
- Maintained a sterile environment to ensure medication safety and quality standards.
- Trained new technicians on compounding procedures and safety protocols.
- Calculated, weighed, measured, and mixed pharmaceutical ingredients in accordance with standard formulas or recipes.
- Conducted daily maintenance tasks such as cleaning the work area, washing glassware and autoclaving instruments.
- Maintained detailed records of compounded medications and ingredients to support regulatory compliance and traceability.
- Followed proper aseptic technique while preparing sterile products.
- Dispensed finished compounded medications by filling appropriate containers with prescribed amounts of medication.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Operated machinery to assemble products in a high-volume production environment.
- Monitored production lines for quality control and adherence to safety standards.
- Conducted routine maintenance on equipment to ensure optimal performance.
- Collaborated with team members to meet daily production goals efficiently.
- Trained new operators on equipment usage and safety protocols effectively.
- Adjusted machine settings based on product specifications and requirements consistently.
- Participated in continuous improvement initiatives to streamline workflow processes and enhance overall operational efficiency.
- Collaborated with team members to increase efficiency and productivity on the production line.
- Inspected finished goods for defects prior to packaging or shipping out to customers.
- Followed detailed instructions for operating complex manufacturing equipment in a safe manner.
- Conducted regular maintenance checks on machines used in the production process including lubrication tasks and minor repairs.
- Attended regular training sessions to increase machine operating skills.
- Adjusted machine settings to meet customer specifications for product size or shape.
Pharmacy Operations Manager
Direct Pharmacy Source
05.2012 - 03.2022
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Communicated with patients, ensuring that medical information was kept private.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Developed policies and procedures for effective pharmacy management.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Monitored and managed pharmacy staff performance to enhance service delivery and patient satisfaction.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Pharmacy Technician
Catalyst Rx
07.2006 - 07.2012
- Resolved third-party billing, computer system and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Solved customer problems over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Acted as primary point of contact for clients, pharmacies, and team members, providing help desk services including prior authorization assistance and communication of benefits guidelines.
- Process for medical prior authorization understanding the procedures of (initial, pharmacist complete and letter processing queues).
- Provided support for processing workers' compensation claims.
- Medicare Part D specialist doing B vs. D approval determinations, Senior Rx/Disability, Rx wrap coverage CMS procedures.
- Process refill orders for members through mail order pharmacies including IPS and walgreens.
- Assistance to others from my team entering overrides, work on special projects pertaining to Help Desk including web tools support and research requests.
- Executed overrides for local and retail pharmacy transactions.
- Manipulate SXC system to produce a paid claim.
- Provide Explanation of Pharmacy benefits to clients.
- Process prior authorization requests efficiently for prescription medications.
- Review patient medication histories to ensure compliance with insurance policies.
- Communicate with healthcare providers regarding authorization requirements and status updates.
- Utilize pharmacy management software to track and document authorization requests.
- Maintain accurate records of prior authorizations and patient interactions.
- Educate patients on the prior authorization process and necessary documentation.
- Assist in training new team members on workflow and system usage.
- Performed data entry in pharmacy software system to enter prescription orders, patient profiles, and prior authorizations.
- Verified insurance benefits to refill medications by examining formularies and calling insurance companies for exceptions.
- Developed strategies aimed at improving overall efficiency in managing the time spent on each step of the prior authorization process.
- Evaluated non-formulary drugs based on cost effectiveness compared with formulary drugs during the authorization process.
- Compiled reports summarizing daily activities related to processing of prior authorizations.
- Engaged in educational programs to improve understanding of drug utilization management policies and procedures related to the prior authorization process.
- Reviewed physician's office notes for medication history and allergies to ensure safety of patients.
- Processed incoming faxes for new prescriptions and prior authorization requests.
- Conducted follow-up calls with physicians' offices regarding incomplete or missing information on prescriptions.
- Interpreted health plan benefits and coverage requirements related to prior authorization process.
- Maintained current knowledge of changes within the healthcare industry related to the prior authorization process.
Lead Certified Pharmacy Technician
CVS Pharmacy
04.2003 - 07.2006
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Set up and modified patient profiles to include current medications and insurance details.
- Ensured smooth transitions during pharmacy opening and closing by managing daily tasks.
- Collected co-payments or full payments from customers.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume pharmacy environment.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supervised pharmacy technicians and coordinated day-to-day assignments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Addressed third-party billing, computer system errors, and customer service inquiries to maintain service quality.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Counted, measured and compounded medications following standard procedures.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained inventory accuracy by restocking pharmacy shelves with current products for improved customer access.
Education
Register Pharmacy Technician
Miami, FL01-2005
High School Diploma -
Centro Juvenil Religiosas Adoratrices
Bogota Colombia11-2000
Skills
- Medication Dispensing
- FDA Drug Safety Guidelines
- Staff Management
- Pharmacy Operations Management
- Prescription Interpretation
- Drug Utilization Review
- Workflow Schedules
- Drug Inventory Management
- Inventory and Restocking
- Business Operations
- Profit Margins
- Medicare and Medicaid Processes
- Medication Therapy Management
- Profitability Strategies
- Supply management
- Prescription Checks
- HIPAA Guidelines
- Report Transcription
- Retail Sales Customer Service
- Stocking and Replenishing
- Staff Training
- Report Creation
- Order processing
- Microsoft Excel
- Report Preparation
- Microsoft PowerPoint
- Microsoft Word
- CRM Software
- Typing Proficiency
- Medical Terminology Knowledge
- Computer Proficiency
- Shipping and Receiving Understanding
- Managing Multiple Tasks
- Compounding techniques
- Pharmacy software
- Inventory management
- Problem solving
- Training and mentoring
- Chemical-handling safety
- Pharmaceutical calculations
- Prescription interpretation
- Medication preparation
- Drug storage procedures
- HIPAA
- Quality control procedures
- Cleanroom operations
- Sterile compounding
- Compound documentation
- Hazardous drug handling
Certification
- Certified Registered Pharmacy Technician
- CPhT - Certified Pharmacy Technician
Languages
- English
- Spanish
Timeline
Compounding Pharmacy Technician
National Treatment Delivery and Care
02.2023 - Current
Pharmacy Operations Manager
Direct Pharmacy Source
05.2012 - 03.2022
Pharmacy Technician
Catalyst Rx
07.2006 - 07.2012
Lead Certified Pharmacy Technician
CVS Pharmacy
04.2003 - 07.2006
Register Pharmacy Technician
High School Diploma -
Centro Juvenil Religiosas Adoratrices