Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
AdministrativeAssistant

Nelly Contreras

Jackson

Summary

Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Customer Service

Airport Jackson Hole
06.2023 - Current
  • Completed call documentation while speaking with customers.
  • Developed technical and mechanical proficiency to assist customers and field staff with service issues.
  • Handled calls promptly and with courteous professionalism.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.

Teacher Assistant/Aide

Hurla M. Midkiff Elementary School
01.2023 - 05.2023
  • Assisted teachers with supervision and care of group of 18-26 children.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Distributed learning materials such as worksheets, textbooks and group assignments.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Maintained safety and security by overseeing students in recess environments.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported student physical, mental, and social development using classroom games and activities.

Volunteer

Church Of God "Seventh Day"
07.2017 - 05.2023
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Give for at needed.
  • Pray for people (personal petitions, illness, and gratitude) in the Pray Service.
  • Helped with office tasks, taking messages, scanning documents and answering general questions.

Child Caregiver

Innovative Child Development Center
02.2022 - 06.2022
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Created and implemented diverse educational strategies to boost development.
  • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.

Worker/Cashier

Partyland
08.2021 - 01.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • kept office supplies well organized and sufficiently stocked.
  • Custom design event to suit customers' needs and budgets

Education

Associate of Arts - American Sign Language (ASL)

South Texas College
3201 Pecan Blvd, McAllen, TX 78501
12.2024

High School Diploma -

Sharyland High School
Mission, TX
06.2019

Skills

  • Team Goals
  • Staff Support
  • Cash Handling
  • Conflict and Complaint Resolution
  • Guest Inquiries
  • Self-motivated
  • Responsible
  • Honest
  • Punctual
  • Excellent communication
  • Flexible and Adaptable
  • Multitasking Abilities

Additional Information

I may need more experience, or knowledge but I do have a lot of attitude and desire to learn. Ready to improve! :)

Timeline

Customer Service

Airport Jackson Hole
06.2023 - Current

Teacher Assistant/Aide

Hurla M. Midkiff Elementary School
01.2023 - 05.2023

Child Caregiver

Innovative Child Development Center
02.2022 - 06.2022

Worker/Cashier

Partyland
08.2021 - 01.2022

Volunteer

Church Of God "Seventh Day"
07.2017 - 05.2023

Associate of Arts - American Sign Language (ASL)

South Texas College

High School Diploma -

Sharyland High School

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Nelly Contreras