Nelly Cornejo
Los Angeles,CA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Knowledgeable in customer service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Highly trained Credit Representative offering excellent skills in managing issues, updating files and reviewing financial statements.
Overview
8
8
years of professional experience
Work History
Lead Receptionist/ Clerk
Nissani Bros Hyundai
06.2018 - 10.2020
- *Greet and register new customers coming in for services or purchases.
- Fielded an average of 60 to 80 customer service calls per day.
- Scheduled appointments for potential customers.
- Register customers when coming in for booked appointments.
- Data entry.
- Communicate with customers about new promotions.
- Worked With Microsoft Word
- Determined when language interpretation was needed.
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Oriented customers by providing directions to appropriate locations for services.
- Sorted incoming mail and directed to correct personnel each day.
- Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
- Oversaw office inventory by restocking supplies and submitting orders purchased.
- Met incoming customers with a professional approach and provided friendly, knowledgeable assistance.
- Provided clerical support to all team members to improve office efficiency and enhance productivity.
- Conducts customer outreach by phone and/ or email.
Lead Receptionist/ Clerk
Glendale Nissan & Infiniti
11.2016 - 06.2018
- Fielded an average of 60 to 80 customer service calls per day.
- Greet and register new customers coming in for services or purchases.
- Scheduled appointments for potential customers.
- Register customers when coming in for booked appointments.
- Data entry.
- Communicate with customers about holiday sales and monthly promotions.
- Conducts customer outreach by phone and/ or email.
- Oriented customers by providing directions to appropriate locations for services.
- Operated office equipment such as copiers and fax machines.
- Entered information into computer databases.
- Maintained friendly and professional customer interactions.
- Screened telephone calls and inquiries and directed them as appropriate.
- Trained new employees on company customer service policies and service level standards.
- Works with Microsoft & Word Excel.
- Scanned and filed forms, reports, correspondence and receipts.
- Retrieved requested files and delivered to appropriate personnel.
- Determined when language interpretation was needed.
- Assessed customer needs and responded to questions.
- Work with customer service to resolve issues.
- Assist with Timekeeping.
- Maintains, drafts, copies, scans, files and records documents and memos for the department.
- Performs other duties as assigned.
- Assist service cashiers department as needed.
- Sales monitoring.
- Checked in customers for appointments to obtain signatures, collect fees, and kept records of customers identification.
- Efficiently address customer issues to ensure quick and successful resolution.
- Provided forms to customers and completed paperwork for requested services.
Accounting Clerk
On Time Financing
05.2016 - 10.2016
- Fielded an average of 20 to 30 customer service calls per day.
- Maintained friendly and professional customer interactions.
- Monitored accounts payable and receivable status and delegated tasks as needed.
- Entered information into computer databases.
- Determined when language interpretation was needed.
- Monitored accounts payable and receivable status and delegated tasks as needed.
- Handled incoming and outgoing correspondence, including mail, email and faxes.
- Screened telephone calls and inquiries and directed them as appropriate.
- Devised and maintained office systems to efficiently deal with paper flow.
- *Conducts customer outreach by phone and/ or email.
- Communicated with Insurance Companies in regards to claims to verify, or clarify information required to complete payment arrangements with customers.
- When customers were unreachable; I communicated with responsible relatives and/ or references.
- Checked in customers for appointments to obtain signatures,collect fees, and kept records of customers identification.
- Retrieved requested files and delivered to appropriate personnel.
- Billing and collections personnel.
Sales & Credit Representative
Curacao
06.2012 - 06.2016
- Interviews customers to obtain demographic information, financial and other data that can determine if they qualify for a credit line.
- Enter data and register customers in company's system to determine the financial eligibility for credit.
- Verify customer's employers and references to obtain, verify, or clarify information required for financial department.
- Refers customers to the Sales Representative that will help them when they are approved.
- Greet customers in person or over the phone.
- Enroll customers in credit account insurance. Provide forms to customers and complete paperwork for requested services.
- Determines when language interpretation is needed.
- Scheduled customer's appointments if they requested a specific sales person.
- Recommended and helped customers select merchandise based on their needs.
- Confirmed that appropriate changes were made to resolve customers' problems.
- Informed customers about sales and promotions.
- Determined when language interpretation was needed.
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Trained new employees on company customer service policies and service level standards.
- Oriented customers by providing directions to appropriate locations for services.
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
- Shared product knowledge with customers while making personal recommendations.
- Demonstrated that customers come first by serving them with a sense of urgency.
- Maintained friendly and professional customer interactions.
- Verified that all merchandising standards were maintained on a daily basis.
Education
High School Diploma -
Ulysses S. Grant Senior High School
Van Nuys, CA06.2012
Skills
- Visitor Screening
- Outbound Calls
- Data Entry
- Customer Service Oriented
- Insurance Verification Specialist
- Written & Oral Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Receptionist/ Clerk
Nissani Bros Hyundai
06.2018 - 10.2020
Lead Receptionist/ Clerk
Glendale Nissan & Infiniti
11.2016 - 06.2018
Accounting Clerk
On Time Financing
05.2016 - 10.2016
Sales & Credit Representative
Curacao
06.2012 - 06.2016
High School Diploma -
Ulysses S. Grant Senior High School
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