Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nelly D'Elia

Summerland Key,FL

Summary

Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dependable, driven and dedicated to maintaining smooth and efficient logistics operations. Gifted in managing incoming and outgoing shipments, overseeing inventory counts and complying with applicable laws. Strong relationship-building and communication abilities.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Southernmost Nail Bar
Key West, Florida
01.2017 - 09.2024
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved conflicts between team members in an effective manner.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Proposed or approved modifications to project plans.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Assigned work and monitored performance of project personnel.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Facilitated interdepartmental communication by attending meetings or providing updates.
  • Established processes for monitoring customer satisfaction levels.
  • Maintained up-to-date knowledge of company products and services.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.

Education

Bachelor of Science - Engineering Management

Inca Garcilaso De La Vega
Lima, Peru
06-2016

Skills

  • Sales monitoring
  • Task Delegation
  • Employee Scheduling
  • Team motivation
  • Schedule oversight
  • Staff Supervision
  • Employee Performance Evaluations
  • Promotional planning
  • Staff Training and Development
  • Orientating and training
  • Cost Control
  • Customer Relations
  • Customer Service
  • Appointment Scheduling
  • Employee Training
  • Supply Management
  • Cleanliness and sanitation
  • Customer Needs Assessment

Languages

Spanish
Professional
English
Professional

Timeline

Assistant Manager

Southernmost Nail Bar
01.2017 - 09.2024

Bachelor of Science - Engineering Management

Inca Garcilaso De La Vega
Nelly D'Elia