Nelly De Ocampo

• Managed daily operations of the clinic, including scheduling appointments and assigning staff.
• Ensured that patient care standards were met by providing training and guidance to healthcare professionals.
• Developed policies and procedures for the clinic to ensure quality service delivery.
• Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
• Provided oversight of financial management of the clinic, including budgeting and forecasting.
• Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
• Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations.
• Performed regular audits of patient charts to ensure accuracy of information recorded in medical records system.
• Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions.
• Coordinated with external vendors and suppliers to procure needed equipment or supplies at competitive prices.
• Reviewed reports on operational performance metrics to measure efficiency levels.
• Participated in meetings with internal stakeholders to discuss strategies for improving services offered by the clinic.
• Implemented measures to reduce costs while maintaining high levels of quality care provided by the facility.
• Tracked, organized and counted clinic stock and supplies.

• Evaluating patients for the procedure they are inquiring for, scheduling patients for surgery, collect deposits for surgeries, answering all kinds of questions regarding plastic surgery (recovery times, lab results, etc.). Advising patients which surgeries that may qualify for.
• Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons and anesthesiologists.
• Provided assistance with post-operative care plans according to physician's orders.
• Verified patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations.
• Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
• Booked surgeries according to physician volume and maintained prompt turnaround times.

• Analyzed patient account data and determined payment plans based on individual needs.
• Processed credit card payments accurately and securely.
• Primary patient liaison to greet patients, assist with completion of paperwork, create and maintain accurate patient files, update database system, confirm and Reschedule appointments ensuring all appropriate parties informed. Communicate with patient’s surgical pricing and packages, answering questions and guiding patients to have positive experience. Provide pre-operative care to patients on surgery days and post-operative care to Patients during surgery and post-operative appointments. Financial information, consent documentation, best options for surgery.
• Explained policies, procedures and services to patients.

• Developed strategies and plans for regional sales growth.
• Conducted regular market research to identify customer needs and preferences.
• Created promotional campaigns to increase sales in the region.
• Organized trade shows, exhibitions, and other events to showcase products.
• Monitored competitor activities and analyzed pricing trends in the region.
• Collaborated with product development team to create new products tailored to local markets.
• Established relationships with key accounts in the region through personal visits and phone calls.
• Recruited, trained, coached, mentored, and evaluated a team of regional sales representatives.
• Provided technical advice and support on product features and benefits to customers.
• Maintained accurate records of all sales activities including leads generated and closed deals.
• Resolved customer inquiries promptly as well as escalated issues when necessary.

• As an Optician for Specs Appeal it was my responsibility to run and maintain every aspect and all functions of the store with little to no supervision. Some of the day to day duties I was responsible for, was opening and closing of the store, inventory, handling the cash register, eyeglass repair and maintenance and assisting the optometrist when needed. Providing excellent service together with a friendly attitude, keeping customers happy and satisfied was my main priority as a sales representative. Administered all points of sale opening and closing procedures. Guided customers in choosing items that reflected personal style and shape.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Developed strong relationships with customers by providing personalized assistance and support.

Analyze and interpret customers written optical prescription (from the examining doctor) to determine the lens specifications required. Measure customer’s facial features. Assist customers in selecting the style and color of eyeglass frame and lenses by advising them of the size and shape best suited to both their facial features and their optical prescription. Prepare a work order that gives optical laboratories the information needed to fabricate lenses and mount lenses in frames. Verify the exactness of finished lenses by checking the power and surface quality with special optical instruments. Design and set up innovative windows displays and promotional shows.

Optimized current revenue streams by networking for additional business prospects with established clients. Planned strategic brand-building events to expand the product portfolio.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.