Excel
Nelly Frances
Margate
Summary
Hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Patient Account Representative
Envision Health
02.2016 - Current
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Streamlined billing processes for increased efficiency in managing patient accounts.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
Customer Service Representative
Walmart
12.2006 - Current
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new personnel regarding company operations, policies and services.
Patient Account Representative
Holly Cross Hospital
01.2011 - 01.2016
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Streamlined billing processes for increased efficiency in managing patient accounts.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
Education
High School Diploma -
Bushwick Leaders High School For Academic Excellence
Brooklyn, NY06.1984
Skills
- Payment Solicitation
- Correspondence Writing
- Training Coordination
- Presentation Skills
- Medical Billing
- Risk Management
- Interviewing ability
- Insurance Company Communication
- Account Monitoring
- HIPAA understanding
- Basic Mathematics
- Insurance Billing
Software
Word
Languages
Spanish
Native or Bilingual
Timeline
Patient Account Representative
Envision Health
02.2016 - Current
Patient Account Representative
Holly Cross Hospital
01.2011 - 01.2016
Customer Service Representative
Walmart
12.2006 - Current
High School Diploma -
Bushwick Leaders High School For Academic Excellence
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