NELLY GALLEGOS
Richmond
Summary
Experienced with fostering positive residential communities and managing housing logistics. Utilizes strong conflict resolution techniques and clear communication to maintain harmony. Knowledge of effective team collaboration and adaptability to changing needs.
Overview
5
5
years of professional experience
Work History
Clinical Assistant
Paradigm Treatment
08.2023 - Current
- Guiding residents through daily activities including meal time, group activities, group therapy, and individual therapy, and ensuring an overall productive day for each resident
- Welcoming and intaking taking new residents building rapport and ensuring a safe environment
- Effective communication with staff-on-site regarding patient care and updates
- Utilizes crisis and de-escalation intervention practices
- Monitor patient sharps and valuables and labels/handle and report hazards to the proper department
- Trained to administrate medication to patients and make documentation regarding patients’ care and updates
Behavioral Therapist
Inclusive Education & Comm
09.2022 - 07.2023
- Maintained detailed documentation of client progress, communicating updates regularly to supervisory staff
- Observed client behavior and collected, documented, and summarized data to formulate treatment plans.
- Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
- Developed rapport with clients by utilizing empathy and active listening skills, creating a supportive therapeutic environment conducive to learning.
- Handled clients safely and appropriately to minimize risk of physical injury.
- Increased client progress by implementing individualized treatment plans targeting specific behavioral goals.
Receptionist
South Bay Toyota
03.2021 - 07.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Cashier
El Pollo Loco
09.2019 - 03.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
Education
Master of Arts - Marriage And Family Therapy; Art Therapy
Dominican University of California
San Rafael, CA05.2026
Bachelor of Arts - Psychology
California State University, Dominguez Hills
Carson, CA05.2022
Skills
- Patient care coordination
- Incident reporting
- Multitasking
- Professionalism
- Problem-solving abilities
- Relationship building
- Call answering and routing
- Decision-making
- Verbal and written communication
- HIPAA compliance
- Organizational skills
- Behavior management
Languages
Spanish
Native or Bilingual
Timeline
Clinical Assistant
Paradigm Treatment
08.2023 - Current
Behavioral Therapist
Inclusive Education & Comm
09.2022 - 07.2023
Receptionist
South Bay Toyota
03.2021 - 07.2023
Cashier
El Pollo Loco
09.2019 - 03.2020
Master of Arts - Marriage And Family Therapy; Art Therapy
Dominican University of California
Bachelor of Arts - Psychology
California State University, Dominguez Hills
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