Nelly Hernandez
San Antonio
Summary
Accomplished LVN Charge Nurse at Cantex, adept in critical thinking and verbal communication, significantly increased patient satisfaction through effective care coordination and compassionate interaction. Excelled in managing diverse patient caseloads and fostering multidisciplinary collaborations, showcasing exceptional decision-making and customer service skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
LVN Charge Nurse
Cantex
07.2023 - Current
- Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
- Oversaw patient conditions, administered medicine, performed interventions and took detailed records.
- Promoted continuity of care by maintaining comprehensive medical records and updating physicians on significant changes in patients'' conditions.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Facilitated smooth transitions between shifts through efficient handoff reports that highlighted critical information for incoming nurses.
- Responded to patient requests with appropriate clinical and personal assistance.
- Cultivated strong working relationships with physicians by maintaining open communication, providing timely updates on patients'' status, and actively participating in care coordination efforts.
- Managed patient caseloads effectively by prioritizing needs, delegating tasks appropriately, and collaborating with healthcare professionals.
- Increased patient satisfaction scores by actively listening to patients'' needs, providing compassionate care, and addressing concerns promptly.
Personal Assistant
Franklin Deveopment
11.2015 - 06.2023
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Checked residencies for move-in readiness prior to client arrivals.
- Displayed absolute discretion at handling confidential information.
- Organized clients' homes prior to arrival home and performed house-sitting duties.
- Coordinated and planned vacations for family.
- Monitored household expenditures and budgeted for groceries and household utility payments.
- Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time.
- Maintained appropriate filing of personal and professional documentation.
- Sourced and ordered office equipment and supplies.
- Informed vendors and contractors of client project requirements to foster client satisfaction.
Private Nanny
Holli & Jhon Marcum
2010 - 2015
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Monitored schedules to maintain sleeping, eating and school schedules for 3 children.
- Led indoor and outdoor activities to entertain and occupy children.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Organized different types of activities to enhance physical and intellectual development.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Played games, worked on puzzles and read books to young children.
- Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
- Prepared healthy, age-appropriate snacks and meals.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
- Drove children to dance, cheer and sports practices.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Taught children everyday skills and language.
Private Nanny
Diane & Ian Clements
2009 - 2015
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Led indoor and outdoor activities to entertain and occupy children.
- Involved children in caring for household pets and chores.
- Supported children's educational progress by reviewing completed homework, quizzing on math and science and assisting with school projects.
- Fostered close relationships with children by discussing school, friends and hobbies.
- Prepared healthy, age-appropriate snacks and meals.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Organized and cleaned home after activities by picking up toys and straightening up play room
- Built positive and nurturing environments to support child social and emotional growth
Education
High School Diploma -
Sidney La Nier
San Antonio, TX08.2000
Skills
- Critical Thinking
- Visitor Greeting
- Data Research and Compilation
- Verbal and Written Communication
- Customer Service
- Supply Ordering
- Inquiry Response
- Mail Sorting and Distribution
- Document Filing and Retrieval
- Catering Coordination
- Time Management
- Decision Making
Accomplishments
- Documentation - Ensured charting accuracy through precise documentation.
- Research - Completed group study focused on patient comfort, costs and test results, which resulted in increased patient satisfaction.
- Clinical Skills - Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Implementation - Assisted in implementation of new tracking system that resulted in improved patient care.
Certification
HIPAA Certified
CPR Certified
Languages
Spanish
Timeline
LVN Charge Nurse
Cantex
07.2023 - Current
Personal Assistant
Franklin Deveopment
11.2015 - 06.2023
Private Nanny
Holli & Jhon Marcum
2010 - 2015
Private Nanny
Diane & Ian Clements
2009 - 2015
High School Diploma -
Sidney La Nier
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