Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nelly Ibanez-Luna

Indianapolis,IN

Summary

Driven and detail-oriented Ocular Technician with a proven track record at Riley Children's Hospital, adept in patient education and eye care technology. Excelled in quality control and customer service, enhancing patient satisfaction and operational efficiency. Skilled in bilingual communication and technical diagnostics, contributing to a significant improvement in team training and patient care processes.

Overview

8
8
years of professional experience

Work History

Ocular Technician

Riley Children's Hospital
10.2023 - Current
  • Educated patients on eye medications. How to properly care for contact lenses, and proper eye wear care.
  • Kept up with patients most recent medical history. Medications, diagnosis, scans and surgeries
  • Examine all patients by observing visual activity and measuring optical power
  • Conduct testing of Visual field, color vision , OCT, Optomap, Nidek

Ocular Technician

Dr.Tavel
09.2021 - 10.2023
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.

Inspector in Quality Assurance and Quality Control

ManpowerGroup
09.2019 - 08.2021
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.

Lead Sales Associate

Kaman's Art Shoppes
04.2016 - 09.2019
  • Processed and stocked merchandise in accordance with store standards.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.

Education

Accounting

Ivy Tech Community College
Indianapolis, IN

Ben Davis High School
Indianapolis, IN
06.2018

Skills

  • Bilingual
  • Attention to Detail
  • Customer Service
  • Works Well Under Pressure
  • Multitasking and Organization
  • Installation and Repair
  • Quality Control
  • Mechanical Knowledge
  • Documentation And Reporting
  • Team Training
  • Relationship Building
  • Tech-Savvy
  • Mechanical Aptitude

Languages

Spanish
Professional Working

Timeline

Ocular Technician

Riley Children's Hospital
10.2023 - Current

Ocular Technician

Dr.Tavel
09.2021 - 10.2023

Inspector in Quality Assurance and Quality Control

ManpowerGroup
09.2019 - 08.2021

Lead Sales Associate

Kaman's Art Shoppes
04.2016 - 09.2019

Accounting

Ivy Tech Community College

Ben Davis High School

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Nelly Ibanez-Luna